I'm looking for virtual assistant jobs, chat or e-mail support, or billing related works.
Nica Parcon
@nickay
I'm looking for part-time work that suits my skillsets.
What I'm looking for
Hi! I've been a customer service representative for almost 5 years in a healthcare account with a supervisory background. I have experience in handling inbound calls, as chat support and e-mail support. I'm an operation supervisor as well for a year and half in healthcare account supervising 15-18 agents in both chat support agents and brick and mortar agents taking inbound and outbound calls. I'm a goal-oriented person. My coaching skills, problem solving skills and motivational skills are excellent. I have an administrative assistant background as well specific in billing preparations, daily monitoring of collections, checking employees attendance, answering inquiries over the phone and other social media platforms and organizing files and documents systematically. I'm very passionate about my work and hardworking. I can do multi-tasking and ensure customer satisfaction in every interaction.
Experience
Work history, roles, and key accomplishments
I started as a customer service representative handling inbound calls then unskilled to chat support and lastly was move to email support. I work remotely since Pandemic. I'm a goal-oriented person and I belive in the saying "If others can do why can't I". I'm eager to learn more and new opportunities.
I'm an operation supervisor handling 15-18 agents for chat support agents and customer service representative handling inbound and outbound calls.
I can do multi-tasking, has keen on details, can work in minimal supervision. Billing preparations for rental and utilities, daily monitoring of collections, and doing payroll for employees are my duties. Checking daily attendance and sometimes a personal assistant.
I worked as a service crew in a fast-food chain. I started as a cashier and after a couple of months I've been cross-trained to to other stations like Administrative assistant, Dining crew, marketing and sales and party hosting. I can do multi-tasking and I'm passionate with my work.
Education
Degrees, certifications, and relevant coursework
Nica hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
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Skills
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