Nica ParconNP
Open to opportunities

Nica Parcon

@nickay

I'm looking for part-time work that suits my skillsets.

Philippines
Message

What I'm looking for

I'm looking for virtual assistant jobs, chat or e-mail support, or billing related works.

Hi! I've been a customer service representative for almost 5 years in a healthcare account with a supervisory background. I have experience in handling inbound calls, as chat support and e-mail support. I'm an operation supervisor as well for a year and half in healthcare account supervising 15-18 agents in both chat support agents and brick and mortar agents taking inbound and outbound calls. I'm a goal-oriented person. My coaching skills, problem solving skills and motivational skills are excellent. I have an administrative assistant background as well specific in billing preparations, daily monitoring of collections, checking employees attendance, answering inquiries over the phone and other social media platforms and organizing files and documents systematically. I'm very passionate about my work and hardworking. I can do multi-tasking and ensure customer satisfaction in every interaction.

Experience

Work history, roles, and key accomplishments

Telephilippines Inc  logoTI
Current

Customer service representative

Sep 2019 - Present (5 years 10 months)

I started as a customer service representative handling inbound calls then unskilled to chat support and lastly was move to email support. I work remotely since Pandemic. I'm a goal-oriented person and I belive in the saying "If others can do why can't I". I'm eager to learn more and new opportunities.

Education

Degrees, certifications, and relevant coursework

Nica hasn't added their education

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Nica Parcon - Customer service representative - Telephilippines Inc | Himalayas