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KP@kimberlypojas
Hospitality graduate with years of experience in customer service
PhilippinesAs a seasoned customer service specialist, I bring a wealth of experience in providing top-notch support to clients. With a strong background in hospitality, I have honed my skills in time management, multitasking, and conflict resolution. My passion lies in exceeding customer expectations and continually enhancing my knowledge to stay ahead in the industry.
Throughout my career, I have demonstrated exceptional leadership skills, having led a team and trained customer success associates. I am well-versed in campaign management, advanced Excel and MS Tools, and have a proven track record of resolving disputes and mediating conflicts.
I am a certified professional with a strong educational foundation in tourism, hotel, and restaurant management. I have also expanded my skill set through various certifications and courses in data analysis, HTML and CSS, and creating promotional videos.
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Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
RECRUITGO PHIL.
Mar 2022 - Aug 2022 (5 months)
Led and trained a team of customer success associates, developed and executed recall campaigns, and resolved conflicts.
RECRUITGO PHIL.
Oct 2021 - Mar 2022 (5 months)
Booked appointments, addressed queries, and wrote support articles for the clinics’ website.
Optum Global Solutions
Mar 2021 - Oct 2021 (7 months)
Worked through a list of generated leads by phone and email, and qualified potential business leads.
TDCX PHIL.
Feb 2020 - Mar 2021 (1 year 1 month)
Mediated disputes between guests and hosts, and analyzed evidence to resolve claims.
TDCX PHIL.
Jan 2020 - Feb 2020 (1 month)
Handled hosts’ and guests’ inquiries, promoted additional products and services.
OPTUM GLOBAL SOLUTIONS
Jul 2019 - Jan 2020 (6 months)
Coordinated with doctors' offices, couriers, and insurance to resolve prescription and delivery issues.
OPTUM GLOBAL SOLUTIONS
Oct 2018 - Jul 2019 (9 months)
Arranged medication deliveries, processed billing, and explained benefits to providers and members.
ALORICA INC.
Jun 2016 - Oct 2018 (2 years 4 months)
Supported agents with knowledge and resources.
ALORICA INC.
Jun 2016 - Oct 2018 (2 years 4 months)
Supported agents with knowledge and resources, and followed up with clients to ensure issues were resolved effectively.
ALORICA INC.
Aug 2015 - Jun 2016 (10 months)
Responded to customer queries regarding services, equipment, and billings, and installed and configured hardware and software.
Degrees, certifications, and relevant coursework
Don't worry, there are 90k+ talented remote workers on Himalayas
PhilippinesYou can contact Kimberly and 90k+ other talented remote workers on Himalayas.
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