KPKimberly Pojas
@kimberlypojas
Hospitality graduate with years of experience in customer service
PhilippinesWhat I'm looking for
As a seasoned customer service specialist, I bring a wealth of experience in providing top-notch support to clients. With a strong background in hospitality, I have honed my skills in time management, multitasking, and conflict resolution. My passion lies in exceeding customer expectations and continually enhancing my knowledge to stay ahead in the industry.
Throughout my career, I have demonstrated exceptional leadership skills, having led a team and trained customer success associates. I am well-versed in campaign management, advanced Excel and MS Tools, and have a proven track record of resolving disputes and mediating conflicts.
I am a certified professional with a strong educational foundation in tourism, hotel, and restaurant management. I have also expanded my skill set through various certifications and courses in data analysis, HTML and CSS, and creating promotional videos.
Experience
Work history, roles, and key accomplishments
Customer Service Excellence Team Leader
RECRUITGO PHIL.
Mar 2022 - Aug 2022 (5 months)
Led and trained a team of customer success associates, developed and executed recall campaigns, and resolved conflicts.
Customer Service Associate
RECRUITGO PHIL.
Oct 2021 - Mar 2022 (5 months)
Booked appointments, addressed queries, and wrote support articles for the clinics’ website.
Enrolment Coordinator
Optum Global Solutions
Mar 2021 - Oct 2021 (7 months)
Worked through a list of generated leads by phone and email, and qualified potential business leads.
Resolution Specialist
TDCX PHIL.
Feb 2020 - Mar 2021 (1 year 1 month)
Mediated disputes between guests and hosts, and analyzed evidence to resolve claims.
Customer Service Representative
TDCX PHIL.
Jan 2020 - Feb 2020 (1 month)
Handled hosts’ and guests’ inquiries, promoted additional products and services.
Resolution Specialist
OPTUM GLOBAL SOLUTIONS
Jul 2019 - Jan 2020 (6 months)
Coordinated with doctors' offices, couriers, and insurance to resolve prescription and delivery issues.
Patient Care Coordinator
OPTUM GLOBAL SOLUTIONS
Oct 2018 - Jul 2019 (9 months)
Arranged medication deliveries, processed billing, and explained benefits to providers and members.
Subject Matter Expert
ALORICA INC.
Jun 2016 - Oct 2018 (2 years 4 months)
Supported agents with knowledge and resources.
Account Manager
ALORICA INC.
Jun 2016 - Oct 2018 (2 years 4 months)
Supported agents with knowledge and resources, and followed up with clients to ensure issues were resolved effectively.
Technical Support Specialist
ALORICA INC.
Aug 2015 - Jun 2016 (10 months)
Responded to customer queries regarding services, equipment, and billings, and installed and configured hardware and software.
Education
Degrees, certifications, and relevant coursework
Kimberly hasn't added their education
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Availability
Location
PhilippinesAuthorized to work in
Salary expectations
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