Arnel Perez

Co-manage daily operations, including supplier coordination, inventory, and process improvement for a family-owned manufacturing business.

Worked fully remote, coordinating calendars, appointments, and scheduling changes for executive leadership. Managed day-to-day correspondence and inquiries, keeping stakeholders informed of scheduling changes in a timely, professional manner.

Managed 60+ daily client interactions by phone and email, consistently meeting response-time KPIs for U.S. business clients. Coordinated with Operations, Compliance, and Back Office teams to resolve requests accurately and escalate complex cases when needed.

Coordinated orders, inventory, and scheduling across multiple reseller accounts, maintaining reliable follow-through on every commitment.

Handled high-volume phone inquiries from healthcare members and providers, achieving ~90% First Contact Resolution. Investigated claim discrepancies with strong attention to detail, coordinating corrections and documenting outcomes accurately.

Provided direct, real-time phone-based customer service to Telstra Australia customers for 3 years, handling billing, mobile, broadband, and technical enquiries. Conducted outbound follow-up calls and supported new representatives as a Floor Walker on complex cases and live escalations.

Delivered phone, email, and chat support to U.S. prepaid wireless customers, coordinating replacement SIM/device requests and service activations. Documented every customer communication and troubleshooting step accurately in KANA and CRM platforms.

Bachelor of Science in Secondary Education from Andres Soriano Colleges of Bislig.