Open to opportunities

Hiromi Okuda

@hiromiokuda

Customer service and operations professional with 7+ years supporting healthcare, claims, and high-volume banking support.

Philippines

Message

What I'm looking for

I’m looking for a customer-focused operations role where I can own onboarding and support workflows, handle claims or healthcare inquiries with strong compliance, and use CRM tools to resolve problems quickly in a collaborative team.

I’m a customer service and operations professional with 7+ years of experience supporting healthcare, telehealth, banking, and claims management operations in remote and high-volume environments. I’m known for empathetic communication, fast issue resolution, and delivering reliable customer experiences across chat, email, and phone.

In telehealth, I’ve facilitated patient onboarding, coordinated healthcare operations, and resolved technical product issues while maintaining HIPAA-compliant handling of sensitive information. I build trust through proactive problem-solving and clear next steps, ensuring patients feel supported and informed.

I also bring strong claims and customer operations capability—managing insurance claims and disputes, performing accurate high-volume data entry, and coordinating with banks on requirements. Across roles, I leverage CRM systems and documented workflows to keep service quality high, meet timelines, and protect compliance.

Experience

Work history, roles, and key accomplishments

Patient Support

Measured

Sep 2024 - May 2026 (1 year 8 months)

Facilitated patient onboarding and provided empathetic support, resolving technical product issues and coordinating healthcare operations. Maintained HIPAA-compliant handling of sensitive patient information and managed back-end lab work coordination workflows.

Patient Onboarding HIPAA compliance Healthcare Operations Telehealth Support Customer Support CRM Systems Document Processing

Claims Coordinator

Claimo

Oct 2024 - Oct 2025 (1 year)

Managed customer insurance claims and provided support via email and website communications. Reviewed and processed claims within required timelines while performing high-volume, detail-oriented data entry and coordinating requirements with banks.

Insurance Claims Management Claims Processing Customer Service Email Support Data Entry Financial Services Document Processing

Customer Success Specialist

Wells Fargo EGS, LLC

Oct 2021 - Mar 2024 (2 years 5 months)

Handled banking inquiries, account concerns, and transaction requests in a high-volume environment. Managed claims and disputes, troubleshot online banking access issues, and ensured adherence to company policies to maintain customer satisfaction.

Customer Service Banking Inquiries Claims Online Banking Troubleshooting Policy Compliance Transaction Support CRM Systems Communication

Rep II, Customer Service Ops

Cardinal Health International Philippines

Feb 2019 - Oct 2021 (2 years 8 months)

Processed medical device orders for distribution centers and internal customers, managing service and repair tickets via email and phone support. Resolved order discrepancies and delays using SAP CRM and Salesforce to maintain accurate customer interactions.

Email Support Phone Support SAP CRM Salesforce Customer Operations Administrative Support

Customer Service Ops Rep II

Cardinal Health International Philippines

Feb 2019 - Oct 2021 (2 years 8 months)

Processed medical device orders for distribution centers and internal customers while managing service and repair tickets via email and phone support. Resolved order discrepancies and delays using SAP CRM and Salesforce to manage customer interactions and order details.

Customer Support Email Support SAP CRM Salesforce Customer service management

Property Consultant

DMCI Homes

Sep 2018 - Jan 2019 (4 months)

Provided clients with property information, pricing, and purchasing assistance. Completed administrative tasks related to property transactions to support sales and customer needs.

Client Consulting Property Information Support Administrative Support Customer Service Transaction Support

Data Analyst (Project-Based)

Road Korea, Inc.

Jul 2018 - Aug 2018 (1 month)

Analyzed road condition data and produced detailed reports. Ensured accuracy and integrity of collected and reported data throughout the analysis process.

Data Analysis Report Writing Data Integrity Data Validation Documentation

Project-Based Data Analyst

Road Korea, Inc.

Jul 2018 - Aug 2018 (1 month)

Analyzed road condition data and produced detailed reports. Ensured the accuracy and integrity of collected and reported data.

Data Reporting Data Integrity Report Preparation Data Validation

Quality Control Specialist

Toyo Suisan Kaisha, Ltd.

May 2015 - Jul 2018 (3 years 2 months)

Conducted product inspections to ensure items met quality standards. Operated and monitored assembly line equipment efficiently to support consistent production quality.

Quality Control

Customer Service Representative

Convergys Philippines

May 2014 - May 2015 (1 year)

Handled telecommunications customer inquiries related to billing, payments, and account concerns. Assisted customers with service upgrades, promotions, and account modifications while maintaining service quality and professionalism.

Customer Service Billing Payments Support Service Upgrades Promotion