Novisse Anne Oding

Documented all concerns and incidents and reported them to a senior supervisor. Served as a direct assistant to the production supervisor, supporting all aspects of production and office management. Audited Quality Analysts report. In charge of coaching. Created Schedules for agents. Created monthly meetings and makes sure daily quotas are met. Monitored Team leaders working within my bucket.

Resolved customer inquiries promptly. Developed and maintained customer service policies and procedures to ensure consistent and efficient handling of complaints. Scheduled doctor appointments for patients' yearly renewals. Assisted with creating state registration accounts for medical card applications. Collaborated with the back-office team to upload documents, such as patients' medical certs.

Worked in collaboration with recruitment personnel to ensure important roles were properly filled. Assisted with recruitment, interviews, and hiring. Managed the sourcing, screening, interviewing, and placement of candidates. Served as an enthusiastic and effective recruiter for active openings. Recommended candidates based on experience, merit, and character.

Managed and evaluated workflow and productivity, making changes where necessary. Maintained extremely well organized records and handled all HR matters with confidentiality and the application of company standards. Worked with Customer Service and Product Development departments to enhance overall customer experience. Delegated tasks to team members.

Assisted customers with their device subscriptions. Resolved technical issues and ensured they were fully addressed after each interaction. Managed both inbound and outbound support calls. Used Google Sheets for contacting prospects.

Remained proactive and took initiative to achieve desired outcomes. Used effective listening skills to document phone call details. Called clinics to verify the patient's contact lens prescription. Followed and respected the FTC guidelines. Practiced proper call-handling procedures. Made sure quotas are met.

Worked to achieve high customer satisfaction rates by providing optimal customer service in the e-commerce industry. Provided superior customer service to clients by addressing all questions and concerns. Completed customer orders. Worked well in a fast-paced environment. Maintained up-to-date knowledge of all retail promotions. Assisted customers with product issues. Filed claims and disputes

Managed customer accounts and maintained accurate records of customer interactions. Diagnosed and resolved technical issues for customers, providing detailed root-cause analysis. Delivered technical training to customers, resulting in improved user adoption of products. Worked cross-functionally with other departments to identify and resolve customer issues. Utilized various remote support tools t

Handled payments and filed all financial transactions and receipts. Created financial reports and corrected any errors. Assisted customers with their prepaid debit inquiries