Mark User

Coordinated Zoom events, managing schedules, run sheets, registrations, and session logistics. Managed client communications and attendee inquiries with same-day response times.

Managed patient billing inquiries, insurance verification, payment plans, and claim escalations within a healthcare revenue cycle platform. Documented account disputes and coordinated with resolution teams.

Managed escalated claims, ensuring timely resolutions and enhancing customer satisfaction. Redesigned team workflow documentation and created operational guides to reduce onboarding time and improve handling consistency.

Supported veteran students with enrollment, progress tracking, scheduling, and program-related inquiries. Tracked student records and coordinated administrative tasks.

Supported marketing initiatives through content development, promotional activities, and coordination of marketing materials. Assisted with marketing communications across multiple channels.

Handled technical, billing, and account-related concerns across voice, chat, and digital support channels.

Progressed from frontline support to team management, handling delivery escalations, team coaching, and operational improvements.

Managed customer inquiries, listing support, onboarding assistance, and workflow improvements using Zendesk and other tools.

Bachelor of Business Administration degree from Lyceum North-Western University, completed in 2015.