AT
Open to opportunities

Angelina Torrence

@angelinatorrence

Dynamic telecommunications project manager with a focus on efficiency.

United States
Message

What I'm looking for

I am looking for a role that values collaboration and innovation, where I can leverage my project management skills to drive impactful results in the telecommunications industry.

I am a telecommunications project management professional with extensive experience in leading cross-functional teams and optimizing processes within the industry. My background includes a successful tenure in project management and vendor relations, where I have consistently driven efficiency and enhanced customer satisfaction. I am recognized for my ability to streamline workflows and build strong partnerships with stakeholders.

After spending 1.5 years in the beauty industry, where I honed my leadership and client relations skills, I am eager to return to the telecom field. I am currently pursuing a Construction Management certification to further enhance my project coordination capabilities in fast-paced environments. My goal is to contribute my expertise to impactful projects that drive innovation and service delivery.

Experience

Work history, roles, and key accomplishments

AL
Current

Owner/Licensed Master Cosmetologist

Angelina Image LLC

Jan 2024 - Present (1 year 6 months)

Operated a beauty salon specializing in innovative techniques for healthy hair care, educating clients on the importance of healthy hair care. Tracked client interactions and increased retention using a database, and conducted monthly mailings to update customers on salon news and promotions.

SK

Portability Manager/Project Manager

SkyVera

Jan 2022 - Present (3 years 6 months)

Oversaw Local Number Portability (LNP) orders to ensure accurate and timely phone number transfers between carriers, adhering to regulatory standards. Formulated and executed portability strategies to enhance efficiency and reduce timeframes for porting, establishing strong partnerships with telecommunications carriers.

PN

Senior Provisioner

Peerless Network

Jan 2021 - Present (4 years 6 months)

Managed proactive provisioning of telecommunications services for a diverse customer base, covering data, voice, and internet services. Collaborated with Sales, Network Operations, and Customer Support teams to ensure seamless service delivery and promptly resolve provisioning-related issues.

FU

Vendor Relations/Carrier Relations Manager

Fusion

Jan 2020 - Present (5 years 6 months)

Formulated and executed vendor management strategies, enhancing relationships and improving overall vendor performance. Led cross-functional teams to assess, select, and onboard new vendors, ensuring alignment with quality and cost objectives.

BC

Vendor Relations Manager/LNP Manager

Birch Communications

Jan 2018 - Present (7 years 6 months)

Successfully managed and resolved high-priority customer escalations in telecommunications, ensuring swift and satisfactory resolutions. Led the Local Number Portability (LNP) team, overseeing seamless phone number transfers between carriers while ensuring compliance with regulatory guidelines.

CC

Project Coordinator

Cbeyond Communications

Jan 2011 - Present (14 years 6 months)

Oversaw project management tasks related to new customer installation requests from the sales team, managing vendor relationships, contract orders, and customer service responsibilities. Successfully executed the conversion process for migrating high-value ring customers using the Total Cloud Data Center, contributing to 5% company growth.

CC

Moves Service Coordinator

Cbeyond Communications

Jan 2010 - Present (15 years 6 months)

Executed project management responsibilities for customers undergoing moves, upgrades, and service conversions, managing vendor relationships, contracts, and orders while overseeing 75-plus customer requests. Optimized the service delivery process, achieving an impressive clean install rate of 95%.

Education

Degrees, certifications, and relevant coursework

LU

Liberty University

Master of Arts, Theological Studies

Pursued a Master of Arts in Theological Studies at Liberty University. This program likely involved in-depth study of theological concepts and religious principles.

FU

Franklin University

Bachelor of Science, Business Forensics

Completed a Bachelor of Science in Business Forensics at Franklin University. This degree focused on the application of investigative and analytical techniques to business and financial matters.

HC

Heartland Community College

Associate of Arts, Accounting Foundations

Obtained an Associate of Arts in Accounting Foundations from Heartland Community College. This program provided foundational knowledge in accounting principles and practices.

CO

Coursera

Certification, Project Management

Completed the Foundations of Project Management certification through Coursera. This certification provided a strong understanding of core project management principles and methodologies.

CO

Coursera

Certification, Artificial Intelligence

Completed the AI For Everyone certification. This certification provided an introduction to artificial intelligence concepts and their applications.

AT

AMA Communications Training

Certification, Customer Satisfaction

Completed the Achieving Customer Satisfaction certification from AMA Communications Training. This certification focused on strategies and techniques for enhancing customer satisfaction.

UN

Unknown

Certification, Project Management Construction

Currently pursuing a certification in Project Management Construction. This certification is aimed at strengthening project coordination and process improvement capabilities in technical environments.

Tech stack

Software and tools used professionally

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Angelina Torrence - Owner/Licensed Master Cosmetologist - Angelina Image LLC | Himalayas