Angelina Torrence
@angelinatorrence
Dynamic telecommunications project manager with a focus on efficiency.
What I'm looking for
I am a telecommunications project management professional with extensive experience in leading cross-functional teams and optimizing processes within the industry. My background includes a successful tenure in project management and vendor relations, where I have consistently driven efficiency and enhanced customer satisfaction. I am recognized for my ability to streamline workflows and build strong partnerships with stakeholders.
After spending 1.5 years in the beauty industry, where I honed my leadership and client relations skills, I am eager to return to the telecom field. I am currently pursuing a Construction Management certification to further enhance my project coordination capabilities in fast-paced environments. My goal is to contribute my expertise to impactful projects that drive innovation and service delivery.
Experience
Work history, roles, and key accomplishments
Owner/Licensed Master Cosmetologist
Angelina Image LLC
Jan 2024 - Present (1 year 6 months)
Operated a beauty salon specializing in innovative techniques for healthy hair care, educating clients on the importance of healthy hair care. Tracked client interactions and increased retention using a database, and conducted monthly mailings to update customers on salon news and promotions.
Portability Manager/Project Manager
SkyVera
Jan 2022 - Present (3 years 6 months)
Oversaw Local Number Portability (LNP) orders to ensure accurate and timely phone number transfers between carriers, adhering to regulatory standards. Formulated and executed portability strategies to enhance efficiency and reduce timeframes for porting, establishing strong partnerships with telecommunications carriers.
Senior Provisioner
Peerless Network
Jan 2021 - Present (4 years 6 months)
Managed proactive provisioning of telecommunications services for a diverse customer base, covering data, voice, and internet services. Collaborated with Sales, Network Operations, and Customer Support teams to ensure seamless service delivery and promptly resolve provisioning-related issues.
Vendor Relations/Carrier Relations Manager
Fusion
Jan 2020 - Present (5 years 6 months)
Formulated and executed vendor management strategies, enhancing relationships and improving overall vendor performance. Led cross-functional teams to assess, select, and onboard new vendors, ensuring alignment with quality and cost objectives.
Vendor Relations Manager/LNP Manager
Birch Communications
Jan 2018 - Present (7 years 6 months)
Successfully managed and resolved high-priority customer escalations in telecommunications, ensuring swift and satisfactory resolutions. Led the Local Number Portability (LNP) team, overseeing seamless phone number transfers between carriers while ensuring compliance with regulatory guidelines.
Operations Manager
MicroCorp
Jan 2015 - Present (10 years 6 months)
Developed and implemented policies and procedures to boost productivity at both the departmental and organizational levels. Directed daily order workflow to cable specialists, resulting in a 15% increase in cable installation growth through streamlined processes for carriers.
Project Coordinator
Cbeyond Communications
Jan 2011 - Present (14 years 6 months)
Oversaw project management tasks related to new customer installation requests from the sales team, managing vendor relationships, contract orders, and customer service responsibilities. Successfully executed the conversion process for migrating high-value ring customers using the Total Cloud Data Center, contributing to 5% company growth.
Moves Service Coordinator
Cbeyond Communications
Jan 2010 - Present (15 years 6 months)
Executed project management responsibilities for customers undergoing moves, upgrades, and service conversions, managing vendor relationships, contracts, and orders while overseeing 75-plus customer requests. Optimized the service delivery process, achieving an impressive clean install rate of 95%.
Education
Degrees, certifications, and relevant coursework
Liberty University
Master of Arts, Theological Studies
Pursued a Master of Arts in Theological Studies at Liberty University. This program likely involved in-depth study of theological concepts and religious principles.
Franklin University
Bachelor of Science, Business Forensics
Completed a Bachelor of Science in Business Forensics at Franklin University. This degree focused on the application of investigative and analytical techniques to business and financial matters.
Heartland Community College
Associate of Arts, Accounting Foundations
Obtained an Associate of Arts in Accounting Foundations from Heartland Community College. This program provided foundational knowledge in accounting principles and practices.
Coursera
Certification, Project Management
Completed the Foundations of Project Management certification through Coursera. This certification provided a strong understanding of core project management principles and methodologies.
Coursera
Certification, Artificial Intelligence
Completed the AI For Everyone certification. This certification provided an introduction to artificial intelligence concepts and their applications.
AMA Communications Training
Certification, Customer Satisfaction
Completed the Achieving Customer Satisfaction certification from AMA Communications Training. This certification focused on strategies and techniques for enhancing customer satisfaction.
Unknown
Certification, Project Management Construction
Currently pursuing a certification in Project Management Construction. This certification is aimed at strengthening project coordination and process improvement capabilities in technical environments.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
angelinatorrence.comJob categories
Skills
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