Angelina Torrence

Operated a beauty salon specializing in innovative techniques for healthy hair care, educating clients on the importance of healthy hair care. Tracked client interactions and increased retention using a database, and conducted monthly mailings to update customers on salon news and promotions.

Oversaw Local Number Portability (LNP) orders to ensure accurate and timely phone number transfers between carriers, adhering to regulatory standards. Formulated and executed portability strategies to enhance efficiency and reduce timeframes for porting, establishing strong partnerships with telecommunications carriers.

Managed proactive provisioning of telecommunications services for a diverse customer base, covering data, voice, and internet services. Collaborated with Sales, Network Operations, and Customer Support teams to ensure seamless service delivery and promptly resolve provisioning-related issues.

Formulated and executed vendor management strategies, enhancing relationships and improving overall vendor performance. Led cross-functional teams to assess, select, and onboard new vendors, ensuring alignment with quality and cost objectives.

Successfully managed and resolved high-priority customer escalations in telecommunications, ensuring swift and satisfactory resolutions. Led the Local Number Portability (LNP) team, overseeing seamless phone number transfers between carriers while ensuring compliance with regulatory guidelines.

Developed and implemented policies and procedures to boost productivity at both the departmental and organizational levels. Directed daily order workflow to cable specialists, resulting in a 15% increase in cable installation growth through streamlined processes for carriers.

Oversaw project management tasks related to new customer installation requests from the sales team, managing vendor relationships, contract orders, and customer service responsibilities. Successfully executed the conversion process for migrating high-value ring customers using the Total Cloud Data Center, contributing to 5% company growth.

Executed project management responsibilities for customers undergoing moves, upgrades, and service conversions, managing vendor relationships, contracts, and orders while overseeing 75-plus customer requests. Optimized the service delivery process, achieving an impressive clean install rate of 95%.

Pursued a Master of Arts in Theological Studies at Liberty University. This program likely involved in-depth study of theological concepts and religious principles.

Completed a Bachelor of Science in Business Forensics at Franklin University. This degree focused on the application of investigative and analytical techniques to business and financial matters.

Obtained an Associate of Arts in Accounting Foundations from Heartland Community College. This program provided foundational knowledge in accounting principles and practices.

Completed the Foundations of Project Management certification through Coursera. This certification provided a strong understanding of core project management principles and methodologies.

Completed the AI For Everyone certification. This certification provided an introduction to artificial intelligence concepts and their applications.

Completed the Achieving Customer Satisfaction certification from AMA Communications Training. This certification focused on strategies and techniques for enhancing customer satisfaction.

Currently pursuing a certification in Project Management Construction. This certification is aimed at strengthening project coordination and process improvement capabilities in technical environments.