Dustin Florczykowski

Drive cross-functional program execution across billing system enhancements, order processing improvements, and end-of-life equipment initiatives, aligning delivery with business priorities and VP-level stakeholder expectations.

Designed and launched a workflow intake and triage system that reduced ticket volume by 65%, streamlined support routing, and improved response times across the team.

Le

Documented workflow gaps and optimized operational processes as part of a cross-functional improvement team.

Partnered with IT to document Salesforce architecture, identifying critical objects, fields, and dependencies, which improved collaboration and reduced workload.

Created and maintained project schedules, plans, and decision logs to ensure alignment and accountability across stakeholders.

Delivered 240+ projects, exceeding revenue forecasts by 16% while maintaining high-quality execution standards.

Created escalation and expedite processes that reduced email clutter and improved tracking/reporting.

Transformed raw data into easy-to-use project reports, enabling informed decisions by leadership.

Trained and mentored team members to improve consistency, increase project throughput

Oversaw 90+ concurrent projects with a consistent 90% on-time delivery rate.

Collaborated across technical, operations, and customer-facing teams to coordinate service implementations.

Developed and implemented checklists and risk frameworks to reduce project ambiguity and improve delivery predictability.

Served as lead coordinator for complex voice product installations across a multi-state re

As an account consultant, managed a large inbound sales funnel. Handle inbound calls from SMB clients to discuss voice, data, and video services. Managed clients as projects to see the entire order from initiation through handoff. Consulted and negotiated packages and pricing with clients. Confirmed scope was thoroughly described and provided to construction coordinators and technicians to ens

In the Customer Service Sales Representative role, managed residential clients by negotiating pricing and scheduling of residential voice, video, and data services. Negotiated package options based on client’s budget. Obtained pertinent documentation for porting of telephone numbers, as well as, payment information.

• 20 20 Companies, Syracuse NY; San Jose, CA; Colorado Springs, CO April 2006 – November 2007
• Door-to-door residential sales representative that worked for Verizon FiOS, AT&T U-Verse, and Qwest Communications
• #1 National Seller - 2007

After 6 months of exceeding sales quotas was promoted to Assistant Manager. In addition to exceeding sales quotas, was responsible for the training and development of new hires.

Pursuing an Honors Bachelor of Science in Organizational Leadership to enhance leadership and people management skills.

Studied