Open to opportunities

Kassi Alcon

@kassialcon

Message

Motivated project manager with strong customer relationship skills.

United States

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am a dedicated professional with a robust background in project management and customer relations. With over six years of experience in customer service and two years as a Partner Account Coordinator at Comcast Business, I have honed my skills in managing multiple projects simultaneously while ensuring customer satisfaction. My ability to communicate effectively with various teams has been instrumental in driving projects to successful completion.

Currently, I serve as an Outside Plant Engineer at Mastec Communications, where I manage projects from inception to completion, including job site walkouts and cost estimations. My previous role as a Data Analyst allowed me to develop strong analytical skills, enabling me to assess construction costs and improve project outcomes. I am passionate about fostering positive relationships with business partners and thrive in collaborative environments.

Experience

Work history, roles, and key accomplishments

Current

Outside Plant Engineer

Current

MASTEC Communications

Nov 2022 - Present (2 years 8 months)

Managed multiple projects concurrently, overseeing them from initiation to completion. Collaborated closely with Comcast and various business partners to ensure seamless communication and adherence to deadlines.

Project Management Communication

Partner Account Coordinator

Comcast Business Indirect Sales Channel

Jul 2019 - Aug 2022 (3 years 1 month)

Managed multiple orders for various partners and customers, ensuring successful installation of services. Utilized Salesforce, Workbench, and P2 to streamline processes and maintain positive relationships with business partners.

Salesforce Customer Relationship Management Order Management Project Coordination

Data Analyst

Intepros Consulting Group

May 2018 - Jul 2019 (1 year 2 months)

Analyzed reconciliation packages for construction projects within the west division and managed various side projects. Provided training to new team members and collaborated with management and business partners to review submission requirements.

Data Analysis Project Management Training Excel Reconciliations

CSR II

24/7 Intouch, Virgin America Airlines

May 2016 - Apr 2018 (1 year 11 months)

Assisted team leads with project management and quality assurance, providing support to new agents. Contributed to a positive work environment by organizing incentives, competitions, and team lunches.

Customer Service Project Management Quality Assurance Team Leadership Scheduling

Education

Degrees, certifications, and relevant coursework

Vantage Point High School

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge and skills.

ECPI University

Bachelor of Science, Organizational Leadership with a major in Management

Pursued a Bachelor of Science in Organizational Leadership with a major in Management. Developed skills in leadership, project management, and organizational behavior.