Open to opportunities

D User

@duser

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Experienced project manager specializing in telecom and client relations.

United States

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What I'm looking for

I am looking for a role that fosters collaboration and innovation, with opportunities for growth.

I am a dedicated Project Manager with extensive experience in the telecommunications sector, specializing in procurement, project scope management, and client relationship management. Over the years, I have successfully executed strategic network growth initiatives for major clients like Verizon and AT&T, managing projects worth millions and ensuring timely delivery and quality assurance.

My expertise lies in utilizing advanced project management tools such as Smartsheet, ServiceNow, and Tableau to drive data-driven decision-making. I have a proven track record of developing comprehensive project schedules, managing cross-functional teams, and enhancing customer satisfaction through optimized workflows. I am passionate about fostering strong stakeholder relationships and ensuring alignment across teams to achieve project goals.

Experience

Work history, roles, and key accomplishments

Project Manager II

Innova Solutions

Jun 2022 - Jan 2025 (2 years 7 months)

Executed strategic network growth initiatives for Verizon’s telecom networks, procuring over $5M worth of equipment. Managed project schedules, authored SOWs, and collaborated with stakeholders to ensure project alignment and timely completion.

Project Management Procurement Excel Vendor Management Financial Accuracy Resource Allocation Telecom Risk Mitigation

Project Manager

Carousel Industries

Mar 2020 - Jun 2022 (2 years 3 months)

Directed multiple telecom projects to enhance connectivity and customer experiences. Managed project lifecycles using Waterfall methodology and developed dashboards for key metrics to support data-driven decision-making.

Project Management Tableau Stakeholder Management Microsoft Project Resource Allocation Customer Engagement Communication Problem Solving Team Collaboration

Project Manager

Infosys Consulting

Mar 2016 - Mar 2020 (4 years)

Configured Salesforce Billing modules to enhance billing accuracy and streamline workflows. Conducted audits and maintained vendor relationships to ensure compliance and optimize service delivery.

Salesforce Vendor Management Workflow Optimization Excel Financial Reporting Customer Satisfaction Compliance Service Delivery

Project Order Manager

Verizon

Jul 2010 - Jun 2015 (4 years 11 months)

Developed and managed project definitions, schedules, and budgets. Utilized Smartsheet for real-time order status updates and leveraged ERP systems to streamline operations and improve project performance.

Project Management Smartsheet ERP Systems Budget Management Resource Allocation Cross Functional Team Leadership Communication Problem Solving

Customer Support Representative

AT&T

Jun 2007 - Jun 2009 (1 year 11 months)

Managed and resolved over 70 inbound troubleshooting requests daily, ensuring high customer satisfaction. Collaborated with technical teams to streamline communication and enhance service efficiency.