Skip to main content
Dequan JacksonDJ
Looking for a job

Dequan Jackson

@dequanjackson

Business operations specialist at Comcast Business coordinating new-build projects and improving project tracking and reporting.

United States
Message

At Comcast Business, I coordinate new construction and infrastructure projects from intake through completion, working with Sales, Construction, and Technical Operations. I analyze development activity and reconcile property and address data to validate project details and serviceability.

I manage weekly Construction and Technical Operations reporting for senior leadership, covering project progress, ownership, aging, priorities, and outstanding actions. I also support revenue-share, vendor-management, and property-access processes, and develop process guides for the team.

Across my Comcast Business roles, I’ve supported technical product sales, service delivery, and customer operations. I use Excel, SharePoint, Power Automate, Microsoft 365, and Microsoft Copilot to automate tasks and improve tracking and reporting.

Experience

Work history, roles, and key accomplishments

Comcast Business logoCB

Coordinator III, Technical Product Sales

Comcast Business

Jan 2024 - Jan 2025 (1 year)

Managed integration and maintenance of advanced business services into billing systems. Oversaw government, E-Rate, and hospitality account builds, and resolved Salesforce cases to ensure timely service delivery.

Comcast Business logoCB

Coordinator II, Technical Product Sales Support

Comcast Business

Jan 2021 - Jan 2024 (3 years)

Submitted customer service records and collaborated with carriers to process FOC and LNP fallouts. Developed reports to prevent premature disconnects and maintained high performance scores.

Comcast Business logoCB

Coordinator I, Technical Product Sales Support

Comcast Business

Jan 2019 - Jan 2021 (2 years)

Reviewed and confirmed an average of 70 service contracts per day. Monitored queues and provided floor support, exceeding metrics for CPPH, adherence, and quality.

Comcast Business logoCB

Representative I, Technical Product Sales Support

Comcast Business

Jan 2017 - Jan 2019 (2 years)

Interacted with small and medium-sized business clients, handling inquiries and resolving issues. Updated internal data systems and trained new hires, earning awards for exceeding performance metrics.

Education

Degrees, certifications, and relevant coursework

Coursera logoCO

Coursera

Microsoft Excel Certification, Microsoft Excel

Completed Microsoft Excel Certification through Coursera.

IBM logoIB

IBM

AI Literacy Digital Credential, AI Literacy

Earned AI Literacy Digital Credential from IBM and TAG Education.

IBM logoIB

IBM

AI Frequency Pathway Micro-Credential, AI

Earned AI Frequency Pathway Micro-Credential from IBM.

CO

Comcast

Engineering Development Plan, Advanced Voice Solutions Design Engineering

Completed Engineering Development Plan in Advanced Voice Solutions Design Engineering at Comcast.

Tech stack

Software and tools used professionally

Get matched with your dream remote job

Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan