Aja Holguin

Led daily meetings for development teams, managed project implementations for clients, and provided insights on business processes. Focused on Agile methodologies and data analytics solutions to enhance client experiences and streamline operations.

Ensured accuracy of Rx orders in a medical environment, managed SaaS integrations for a large client base, and improved processes to enhance client satisfaction and resolve discrepancies.

Collaborated with clients to deliver high-quality audio performances, maintained professionalism, and executed innovative publicity programs to enhance client outreach.

Coordinated daily workloads in a high-volume environment, managed insurance carrier orders for small businesses, and improved client onboarding processes through effective communication and project management.

Provided superior client support for software issues, trained new accounts, and collaborated with development teams to analyze and resolve technical issues, achieving high satisfaction ratings.

Managed a loyal clientele, increased sales through effective techniques, and improved salon efficiency by analyzing KPIs and operational workflows.

Completed training in Project Management, focusing on project planning, execution, and management methodologies.

Completed CX Academy Expert training, focusing on customer experience strategies and best practices.

Studied Customer Success Management, UX & Web Design, focusing on customer engagement and effective web design strategies.

Completed SaaS In-App Training & Learning Courses, enhancing skills in software as a service and customer relationship management.

Completed a course in Introduction to UX Design, focusing on user experience principles and design methodologies.

Achieved a Cosmetology License, gaining expertise in hair styling, cutting, and various beauty treatments.

Completed an Associate's Degree in Arts, focusing on foundational knowledge and skills applicable in various professional fields.