Krista Hirsbrunner

Managed front desk operations, ensuring superior customer service, resolving issues, and overseeing facility and equipment maintenance, demonstrating adeptness in operational oversight and problem resolution. Led training, and development of high-performing staff in various roles, emphasizing team collaboration and skill enhancement.

Actively listened to customers, handled concerns quickly escalated major issues to the supervisor, and answered a constant flow of customer calls with minimal wait times. Managed 50+ customer calls per day.

Managed the CRM system for effective prospect tracking and client communication. Negotiated contracts and created proposals for C-suite personnel. Led in-person and remote meetings and presentations to identify and address customer needs strategically.

Managed and oversaw operations and budgeting aspects of a successful electrolysis business. Executed effective marketing campaigns resulting in expanded client base and revenue growth.

Served as a management trainee and spearheaded process improvement initiatives leveraging project management methodologies. Collaborated cross-functionally to evaluate workflows and implement new technologies to increase efficiency and productivity. Developed project plans and managed timelines and resources to successfully execute optimizations.

Received vendor invoices, validated their accuracy, and resolved invoice and payment issues for internal employees and external vendors, ensuring seamless financial processes. Monitored and adjusted inventory levels to align with customer demands, pulled merchandise accurately, and executed regular supply audits to monitor shrinkage, generating insights for informed purchasing decisions.

Currently pursuing a Bachelor of Science in IT Business Management. This program focuses on the intersection of information technology and business principles, preparing students for leadership roles in tech-driven environments.

Obtained the Certified Associate in Project Management (CAPM) certification. This credential demonstrates foundational knowledge in project management processes and terminology.

Completed the Google Project Management Professional Certificate program. This program covered key project management methodologies and tools, enhancing practical skills for managing projects effectively.