Andrew Oluseye
@andrewoluseye
Dedicated customer service professional with a focus on excellence.
What I'm looking for
I am a dedicated and hard-working individual with a strong commitment to delivering exceptional customer service. My experience spans various roles, including call handling and customer support, where I have honed my communication and organizational skills. I take pride in my ability to adapt to different work environments and tackle challenging tasks with a perfectionist's touch.
Currently pursuing a BSc Degree in Cybersecurity, I am eager to apply my knowledge and skills in a professional setting. My previous roles have equipped me with valuable experience in customer service, teamwork, and problem-solving. I am passionate about leveraging my background in technology and customer relations to contribute positively to any organization.
Experience
Work history, roles, and key accomplishments
Call Handler
Sitel Group
Mar 2022 - Present (3 years 4 months)
Managed customer inquiries for Waitrose, resolving order and website/app issues. Provided excellent customer service and accurately logged cases related to branch operations.
NHS Test and Trace
Sitel Group
Nov 2021 - Present (3 years 8 months)
Conducted outbound calls to inform individuals of positive test results and isolation requirements. Collected critical contact tracing information and ensured comprehensive support was provided.
Sales (Call handling)
RSVP Media Response
Oct 2021 - Present (3 years 9 months)
Engaged customers to encourage magazine subscription renewals through discounted trial offers. Provided customer service, assisting individuals with subscription cancellations.
Warehouse Operative
DHL
Nov 2019 - Present (5 years 8 months)
Efficiently placed boxed and numbered parcels onto conveyor belts for processing. Utilized a pump truck to transport parcels within the warehouse, including heavy lifting of up to 100kg.
Plate Waiter
Twickenham Stadium
Feb 2019 - Present (6 years 5 months)
Delivered food to customer tables and meticulously set up dining areas, including tablecloths and cutlery. Served beverages from a bar, managing orders efficiently under pressure.
Work Experience
Hackney Homes
Jul 2016 - Present (9 years)
Performed administrative tasks such as photocopying files and visiting residents regarding unpaid bills. Gained practical experience in communication, teamwork, and organizational skills, including data input.
Education
Degrees, certifications, and relevant coursework
University of West London
BSc Degree, Cybersecurity
Grade: Predicted First Class
Currently pursuing a BSc Degree in Cybersecurity, with a predicted First Class classification. This program focuses on advanced topics in cybersecurity, preparing for a career in protecting digital assets and systems.
Coventry University
Certificate of Higher Education, Computer Studies
Completed a Certificate of Higher Education in Computer Studies. This foundational program provided essential knowledge in computer science and prepared for further studies in the field.
Isleworth and Syon School for Boys
A-Level or equivalent, Information Technology
Grade: DM
Achieved an A-Level or equivalent in Level Three Information Technology. This qualification provided a strong understanding of IT principles and applications.
Isleworth and Syon School for Boys
A-Level or equivalent, Business
Grade: M
Obtained an A-Level or equivalent in BTEC Level Three Business. This course developed skills in business management and operations.
Isleworth and Syon School for Boys
GCSE or equivalent, Multiple Subjects
Grade: English - 5, Mathematics - 4, Science - Double C, ICT - B, History - C
Completed GCSE or equivalent qualifications in various subjects. These studies provided a broad educational foundation.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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