Open to opportunities

Andrew Oluseye

@andrewoluseye

Message

Dedicated customer service professional with a focus on excellence.

United Kingdom

Message

What I'm looking for

I am looking for a role that allows me to grow in cybersecurity while utilizing my customer service skills in a supportive and innovative environment.

I am a dedicated and hard-working individual with a strong commitment to delivering exceptional customer service. My experience spans various roles, including call handling and customer support, where I have honed my communication and organizational skills. I take pride in my ability to adapt to different work environments and tackle challenging tasks with a perfectionist's touch.

Currently pursuing a BSc Degree in Cybersecurity, I am eager to apply my knowledge and skills in a professional setting. My previous roles have equipped me with valuable experience in customer service, teamwork, and problem-solving. I am passionate about leveraging my background in technology and customer relations to contribute positively to any organization.

Experience

Work history, roles, and key accomplishments

Call Handler

Sitel Group

Mar 2022 - Present (3 years 4 months)

Managed customer inquiries for Waitrose, resolving order and website/app issues. Provided excellent customer service and accurately logged cases related to branch operations.

Customer Service Logging Communication CRM Software

NHS Test and Trace

Sitel Group

Nov 2021 - Present (3 years 8 months)

Conducted outbound calls to inform individuals of positive test results and isolation requirements. Collected critical contact tracing information and ensured comprehensive support was provided.

Contact Tracing Customer Service Data Collection Communication

Sales (Call handling)

RSVP Media Response

Oct 2021 - Present (3 years 9 months)

Engaged customers to encourage magazine subscription renewals through discounted trial offers. Provided customer service, assisting individuals with subscription cancellations.

Sales Customer Service Negotiation Upselling Conflict Resolution

Warehouse Operative

DHL

Nov 2019 - Present (5 years 8 months)

Efficiently placed boxed and numbered parcels onto conveyor belts for processing. Utilized a pump truck to transport parcels within the warehouse, including heavy lifting of up to 100kg.

Logistics Lifting)Inventory Management Teamwork

Plate Waiter

Twickenham Stadium

Feb 2019 - Present (6 years 5 months)

Delivered food to customer tables and meticulously set up dining areas, including tablecloths and cutlery. Served beverages from a bar, managing orders efficiently under pressure.

Customer Service Table Service Bar Service Time Management

Work Experience

Hackney Homes

Jul 2016 - Present (9 years)

Performed administrative tasks such as photocopying files and visiting residents regarding unpaid bills. Gained practical experience in communication, teamwork, and organizational skills, including data input.

Administrative Support Data Entry Communication Teamwork organizational

Education

Degrees, certifications, and relevant coursework

University of West London

BSc Degree, Cybersecurity

Grade: Predicted First Class

Currently pursuing a BSc Degree in Cybersecurity, with a predicted First Class classification. This program focuses on advanced topics in cybersecurity, preparing for a career in protecting digital assets and systems.

Coventry University

Certificate of Higher Education, Computer Studies

Completed a Certificate of Higher Education in Computer Studies. This foundational program provided essential knowledge in computer science and prepared for further studies in the field.

Isleworth and Syon School for Boys

A-Level or equivalent, Information Technology

Grade: DM

Achieved an A-Level or equivalent in Level Three Information Technology. This qualification provided a strong understanding of IT principles and applications.