Andrew OluseyeAO
Open to opportunities

Andrew Oluseye

@andrewoluseye

Dedicated customer service professional with a focus on excellence.

United Kingdom
Message

What I'm looking for

I am looking for a role that allows me to grow in cybersecurity while utilizing my customer service skills in a supportive and innovative environment.

I am a dedicated and hard-working individual with a strong commitment to delivering exceptional customer service. My experience spans various roles, including call handling and customer support, where I have honed my communication and organizational skills. I take pride in my ability to adapt to different work environments and tackle challenging tasks with a perfectionist's touch.

Currently pursuing a BSc Degree in Cybersecurity, I am eager to apply my knowledge and skills in a professional setting. My previous roles have equipped me with valuable experience in customer service, teamwork, and problem-solving. I am passionate about leveraging my background in technology and customer relations to contribute positively to any organization.

Experience

Work history, roles, and key accomplishments

SG

Call Handler

Sitel Group

Mar 2022 - Present (3 years 4 months)

Managed customer inquiries for Waitrose, resolving order and website/app issues. Provided excellent customer service and accurately logged cases related to branch operations.

SG

NHS Test and Trace

Sitel Group

Nov 2021 - Present (3 years 8 months)

Conducted outbound calls to inform individuals of positive test results and isolation requirements. Collected critical contact tracing information and ensured comprehensive support was provided.

RR

Sales (Call handling)

RSVP Media Response

Oct 2021 - Present (3 years 9 months)

Engaged customers to encourage magazine subscription renewals through discounted trial offers. Provided customer service, assisting individuals with subscription cancellations.

DH

Warehouse Operative

DHL

Nov 2019 - Present (5 years 8 months)

Efficiently placed boxed and numbered parcels onto conveyor belts for processing. Utilized a pump truck to transport parcels within the warehouse, including heavy lifting of up to 100kg.

TS

Plate Waiter

Twickenham Stadium

Feb 2019 - Present (6 years 5 months)

Delivered food to customer tables and meticulously set up dining areas, including tablecloths and cutlery. Served beverages from a bar, managing orders efficiently under pressure.

Education

Degrees, certifications, and relevant coursework

University of West London logoUL

University of West London

BSc Degree, Cybersecurity

Grade: Predicted First Class

Currently pursuing a BSc Degree in Cybersecurity, with a predicted First Class classification. This program focuses on advanced topics in cybersecurity, preparing for a career in protecting digital assets and systems.

Coventry University logoCU

Coventry University

Certificate of Higher Education, Computer Studies

Completed a Certificate of Higher Education in Computer Studies. This foundational program provided essential knowledge in computer science and prepared for further studies in the field.

IB

Isleworth and Syon School for Boys

A-Level or equivalent, Information Technology

Grade: DM

Achieved an A-Level or equivalent in Level Three Information Technology. This qualification provided a strong understanding of IT principles and applications.

IB

Isleworth and Syon School for Boys

A-Level or equivalent, Business

Grade: M

Obtained an A-Level or equivalent in BTEC Level Three Business. This course developed skills in business management and operations.

IB

Isleworth and Syon School for Boys

GCSE or equivalent, Multiple Subjects

Grade: English - 5, Mathematics - 4, Science - Double C, ICT - B, History - C

Completed GCSE or equivalent qualifications in various subjects. These studies provided a broad educational foundation.

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Andrew Oluseye - Call Handler - Sitel Group | Himalayas