Open to opportunities

Mustafa Sheekhuna

@mustafasheekhuna

Message

Motivated IT Support professional passionate about resolving technical challenges.

United Kingdom

Message

What I'm looking for

I seek a role that fosters growth, values teamwork, and allows me to utilize my technical skills to enhance user experiences.

I am a determined and motivated candidate with a passion for helping people resolve technical challenges. Having recently completed a Service Desk Analyst bootcamp with Generation UK & Ireland, I have developed hands-on experience troubleshooting hardware and software issues. I excel at translating complex technical problems into simple, understandable solutions.

My background working in fast-paced environments has honed my ability to remain calm under pressure and complete tasks diligently while maintaining exceptional customer service. I'm excited to leverage my technical expertise and communication skills to make a meaningful impact as an IT Support professional, where every solved problem enhances productivity and user experience.

Experience

Work history, roles, and key accomplishments

IT Service Desk Analyst with Cyber Security Training

Generation UK

Mar 2025 - Present (3 months)

Completed an intensive technical support training program focusing on IT fundamentals, customer service, and cybersecurity. Developed hands-on experience troubleshooting hardware and software issues, including CompTIA+ labs and Windows OS administration.

Technical Troubleshooting Microsoft Office ServiceNow TeamViewer

Mail Sorter

Royal Mail

Oct 2024 - Present (8 months)

Collaborated with team members to solve logistical challenges and ensured compliance with GDPR and company confidentiality policies. Operated machinery to scan and sort packages for timely delivery.

Logistics GDPR Compliance Teamwork

Security Steward

Wembley Stadium

Jun 2024 - Present (1 year)

Provided excellent customer service and resolved issues in high-pressure situations, ensuring compliance with safety regulations. De-escalated conflicts and managed complaints, reporting escalations to relevant team members.

Customer Service Conflict Resolution

Order Fulfillment Specialist

Gist

Feb 2024 - Present (1 year 4 months)

Achieved 100% daily productivity requirements through efficient workflow management and utilized wireless headset systems for complex work instructions. Mentored new team members on standard operating procedures and maintained inventory accuracy.

Workflow Management Mentoring Quality Control

Warehouse Operative

Amazon

Jul 2023 - Present (1 year 11 months)

Managed order fulfillment using digital tracking systems in a fast-paced environment, achieving a 100% success rate in completing all orders on time. Collaborated with colleagues to ensure seamless order fulfillment while adhering to health and safety expectations.

order fulfillment Health and Safety Team Collaboration Inventory Management

Education

Degrees, certifications, and relevant coursework

Generation UK

IT Service Desk Analyst with Cyber Security Training, Information Technology

Activities and societies: Managed simulated support tickets through ServiceNow; created detailed knowledge base articles; practiced remote support scenarios using TeamViewer.

Completed an intensive technical support training program focusing on IT fundamentals, customer service, and cyber security. Developed skills in hardware troubleshooting, Windows OS administration, and Microsoft Office support.

Ashmole Academy

GCSEs, General Studies

Achieved strong grades in core subjects including Mathematics, Science, and Business Studies. Developed foundational academic skills across a range of disciplines.