Mustafa Sheekhuna

Completed an intensive technical support training program focusing on IT fundamentals, customer service, and cybersecurity. Developed hands-on experience troubleshooting hardware and software issues, including CompTIA+ labs and Windows OS administration.

Collaborated with team members to solve logistical challenges and ensured compliance with GDPR and company confidentiality policies. Operated machinery to scan and sort packages for timely delivery.

Provided excellent customer service and resolved issues in high-pressure situations, ensuring compliance with safety regulations. De-escalated conflicts and managed complaints, reporting escalations to relevant team members.

Achieved 100% daily productivity requirements through efficient workflow management and utilized wireless headset systems for complex work instructions. Mentored new team members on standard operating procedures and maintained inventory accuracy.

Managed order fulfillment using digital tracking systems in a fast-paced environment, achieving a 100% success rate in completing all orders on time. Collaborated with colleagues to ensure seamless order fulfillment while adhering to health and safety expectations.

Activities and societies: Managed simulated support tickets through ServiceNow; created detailed knowledge base articles; practiced remote support scenarios using TeamViewer.

Completed an intensive technical support training program focusing on IT fundamentals, customer service, and cyber security. Developed skills in hardware troubleshooting, Windows OS administration, and Microsoft Office support.

Achieved strong grades in core subjects including Mathematics, Science, and Business Studies. Developed foundational academic skills across a range of disciplines.