Open to opportunities

Omar Malik

@omarmalik1

Message

Dedicated customer service professional with over three years of experience.

United Kingdom

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated and customer-focused professional with over three years of proven experience in delivering exceptional service in dynamic retail environments. My ability to understand and address customer needs has allowed me to provide accurate information and resolve issues promptly, ensuring high levels of customer satisfaction. I pride myself on my excellent communication and interpersonal skills, which enable me to maintain positive interactions with both customers and team members.

Throughout my career, I have developed strong problem-solving skills, particularly during my time at Teleperformance and HMRC Debt Management Customer Service. I have consistently demonstrated my commitment to providing solutions that exceed customer expectations while maintaining professionalism in fast-paced environments. My adaptability and collaborative spirit have contributed to a positive work atmosphere, allowing me to support my colleagues in achieving common goals.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Teleperformance

Jan 2025 - May 2025 (4 months)

Provided high-quality customer service, assisting customers with inquiries, troubleshooting issues, and resolving complaints efficiently. Developed strong communication and problem-solving skills while handling a high volume of calls in a fast-paced environment.

Customer Service Troubleshooting Problem Solving Communication Customer Support Complaint Handling

Customer Service

HMRC Debt Management

Jul 2024 - Oct 2024 (3 months)

Assisted customers in resolving debt-related inquiries, providing accurate information, and guiding them through available solutions. Utilized strong communication skills to explain debt management processes and procedures to customers, ensuring clarity and understanding.

Debt Management Customer Service Communication Problem Solving Team Collaboration Customer Support

Technology Specialist / Software Developer

QA Ltd

May 2022 - Nov 2022 (6 months)

Resolved issues to enhance customer service efficiency and collaborated closely with teams to improve customer interactions. Worked in Agile/Scrum environments for efficient customer service solutions.

Problem Solving Collaboration Agile Methodologies Scrum Customer Service Java Python JavaScript

Team Member / Customer Assistant

Tesco

Oct 2018 - May 2022 (3 years 7 months)

Provided exceptional customer service at the front lines, addressing inquiries, resolving issues, and ensuring a positive shopping experience. Handled cash transactions, operated point-of-sale systems, and assisted in maintaining a well-organized and customer-friendly store environment.

Customer Service Point of Sale Communication Team Collaboration Customer Engagement

Education

Degrees, certifications, and relevant coursework

University of Western Scotland

BSc in Web and Mobile Development, Web and Mobile Development

Studied web and mobile development at the University of Western Scotland. Gained knowledge and skills in creating and maintaining web and mobile applications.