Open to opportunities

Rozeena Yaseen

@rozeenayaseen

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Customer-focused customer support professional skilled in call handling, problem solving, and Microsoft Office.

United Kingdom

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What I'm looking for

I’m seeking a customer service role where I can handle phone/email/chat, resolve complaints, meet KPIs, and use my problem-solving and Microsoft Office skills in a calm, fast-paced team.

I’m a customer service expert trained in BTEC Business and Marketing Level 3, with strong Microsoft skills developed through producing reports and presentations. I’m calm, friendly, and skilled at building rapport while showing empathy and patience with customer queries.

Most recently, I delivered customer support via phone, email, and chat at Teleperformance, resolving high-volume enquiries while maintaining customer satisfaction. I escalated complex issues appropriately, met KPIs for handling time and quality, and accurately logged interactions in line with data protection standards, including GDPR.

Alongside this, I’ve built reliable customer-handling experience through roles including Personal Assistant and Customer Service Assistant, where I managed inbound calls, carried out identity/security checks, handled cash and payments, and supported customers during busy periods. I’m motivated to keep improving—currently attending job search sessions and working with an Employment Coach to secure the next opportunity.

Experience

Work history, roles, and key accomplishments

Customer Service Expert

Teleperformance

Mar 2026 - Apr 2026 (1 month)

Provided customer support via phone, email, and chat, resolving high-volume enquiries while maintaining strong customer satisfaction. Accurately logged interactions to data protection standards, met handling-time and quality KPIs, and escalated complex issues for timely resolution.

Customer Support Email Support Live Chat Complaint Resolution GDPR Compliance KPIs Product Support

Personal Assistant

Cymphony

Dec 2021 - Jan 2022 (1 month)

Served as first point of contact, handling 50+ inbound calls per day and resolving customer queries by providing accurate information and checking PCR test progress. Completed identity/security checks, followed GDPR guidelines, updated records in internal systems, and transferred calls when needed.

Inbound Calls PCR Test Updates Identity Verification GDPR Compliance Data Entry Secure Note Taking

Data Entry Administrator

Angard Staffing

Oct 2017 - Dec 2017 (2 months)

Entered postcode information quickly and accurately, achieving 10/10 on random accuracy checks. Worked efficiently during busy seasonal periods while maintaining high data quality.

Data Quality Typing Speed Attention To Detail Administrative Support

Customer Service Assistant

Primark

May 2016 - Oct 2016 (5 months)

Provided friendly, professional customer service and operated tills, processing cash and card payments accurately during busy periods. Supported customers calmly during IT system downtime, restocked shelves, and helped with general shop-floor tasks.

Customer Service Cash Handling Card Payment Queue Management Retail Operations POS Till Work stock replenishment Problem Solving

Sales Support Team Member

Dec 2015 - Dec 2015 (0 months)

Supported Christmas temporary retail operations by tagging and preparing items for Boxing Day sales and assisting with gift wrapping at tills. Helped manage customer demand over 24–26 December with friendly, accurate service.

Cash Handling Customer Service Busy Period Support Till Operation

Reception Work Experience

Stoke on Trent College

Jun 2016 - Present (10 years)

Supported visitors at college reception by helping them sign in and out and providing directions and general customer support. Maintained a helpful front-of-house approach during the work experience placement.

Parcel Packing Assistant

Ideal 4u2

Jan 2015 - Present (11 years 5 months)

Packed and prepared parcels using accurate buyer details and emailed customers regarding orders. Ensured parcels and communications were completed correctly with strong attention to detail.

order fulfillment Data Verification Label Details Checking Attention To Detail

Library Resource Assistant

Stoke on Trent College

Jan 2013 - Present (13 years 5 months)

Assisted in the library by booking out laptops to students and issuing and returning books. Helped organise stock during a 10-day placement and supported smooth borrowing processes.

Laptop Booking Returns Processing Student Support Administrative Support

Legal Case File Assistant

Charles and Dickenson Solicitors

Jan 2012 - Present (14 years 5 months)

Reviewed case files and produced written feedback during a one-week work experience placement. Handled sensitive information with accuracy and confidentiality.

Confidential Document Handling Attention To Detail Administrative Support & Compliance

Education

Degrees, certifications, and relevant coursework

Stoke-on-Trent College

BTEC Business with Marketing Extended Diploma (Level 3), Business and Marketing

2013 - 2016

Completed a BTEC Business with Marketing Extended Diploma (Level 3) and BTEC Business Level 2, alongside GCSE/E-Level qualifications (including GCSE English C and GCSE Maths E) at Stoke-on-Trent College. Listed grades include D/DD for the Level 3 extended diploma and grade D for the Level 2 BTEC.

Birches Head High School

High school studies (GCSE and school subjects), Secondary Education

2009 - 2013

Studied at Birches Head High School from 2009–2013, including Psychology, English, Science, Maths, IT, French, History, and RE (with grades listed for each subject).