Open to opportunities

Andrew Needham

@andrewneedham

Message

Dedicated customer service representative with strong problem-solving skills.

Jamaica

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a cooperative and productive employee with a strong commitment to contributing to my organization’s overall growth and performance. With experience in customer service roles, I have developed a keen ability to assist customers effectively, ensuring their inquiries are resolved promptly and satisfactorily.

Throughout my career, I have worked with various companies, including Advantage Communications and IBEX Global, where I honed my skills in handling customer inquiries and providing tailored solutions. My recent role as a Technical Coordinator at Guardsman Metaverse has further enhanced my ability to create detailed reports and coordinate technical teams for optimal service delivery.

Experience

Work history, roles, and key accomplishments

Current

Technical Coordinator

Current

Guardsman Metaverse

Nov 2024 - Present (8 months)

Created reports on accounts based on job status and coordinated technicians for alarm repairs and maintenance. Developed proposals with necessary devices and materials for client sign-off.

Proposal Development Client Management

Reservations Associate

Advantage Communications

Jan 2024 - Present (1 year 6 months)

Delivered exceptional e-commerce experiences by connecting with customers and assisting with flight bookings. Resolved complaints and inquiries professionally, utilizing computer systems for reservations.

Sales Customer Service

Customer Service Representative

IBEX GLOBAL

Sep 2022 - Present (2 years 10 months)

Resolved guest inquiries and errors as a voice specialist, ensuring customer satisfaction. Assisted guests in finding recommended products and handled calls efficiently.

Customer Satisfaction

Customer Service Representative

Advantage Communications

Mar 2021 - Present (4 years 4 months)

Assisted customers with issues related to mobile services and updated their account payments. Efficiently managed multiple tabs to handle customer inquiries.

Customer Service Account Management Payment Processing Problem Solving

Education

Degrees, certifications, and relevant coursework

St. George’s College

Diploma, General Studies

Activities and societies: CSEC Subjects – Mathematics, Social Studies, History, English Language and Religious Education.

Completed a Diploma program at St. George's College. Studied CSEC subjects including Mathematics, Social Studies, History, English Language, and Religious Education.