URUnique Renique
@uniquerenique
Dedicated customer service professional driving satisfaction and process improvement.
JamaicaWhat I'm looking for
I am a dedicated customer service professional with proven success delivering exceptional client support, resolving conflicts, and improving processes in high-volume environments. I consistently meet service-level agreements while using CRM systems, product knowledge, and clear communication to increase sales opportunities and customer retention.
I have achieved measurable results including a 98% customer satisfaction rating and reduced on-hold times by addressing calls promptly. I prioritize accuracy, teamwork, and practical recommendations that streamline internal processes and support account growth.
Experience
Work history, roles, and key accomplishments
Account Associate
VXI
Achieved a 98% customer satisfaction rating through effective communication and problem resolution, and recommended process improvements to enhance team efficiency and support account growth.
Customer Service Representative
Ibex Global
Resolved customer inquiries promptly, reducing on-hold wait times and consistently met service-level agreements while suggesting relevant products to drive incremental sales.
Customer Service Representative
Conduent
Handled customer questions and complaints with prompt, accurate resolutions, recommended value-added services to increase retention, and maintained high productivity against call and service targets.
Education
Degrees, certifications, and relevant coursework
Southeast College
Business Studies
Studied Business Studies focusing on foundational business principles and practical skills.
Knox Community College
Business Studies
Completed coursework in Business Studies with emphasis on business fundamentals and administrative skills.
Bishop Gibson High School
High School Diploma, General Secondary Education
Secondary education covering English Language, Social Studies, and Principles of Business.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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