Open to opportunities

Brittaney Davis

@brittaneydavis

Message

Customer service representative dedicated to exceptional client experiences.

Jamaica

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a highly motivated and customer-centric professional with extensive experience in delivering exceptional customer service. My proficiency in communication allows me to effectively address customer inquiries and concerns promptly. I have a proven track record of managing high-volume call, email, and chat traffic while maintaining a positive demeanor in fast-paced environments.

Throughout my career, I have consistently met or exceeded KPI-driven performance service level agreements. My roles at companies like Apple and Amazon have honed my skills in troubleshooting, technical support, and customer complaint resolution. I take pride in my ability to transform underperforming teams into cohesive units that work towards common objectives, ensuring that resources are optimized to meet project requirements.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Lodgify

Feb 2024 - Jun 2024 (4 months)

A customer service representative responsible for managing high volumes of calls, emails, and chat inquiries. Guided customers in using product features and assisted with mobile app issues while maintaining a positive demeanor.

Customer Service Communication Time Management Problem Solving Technical Support Empathy Conflict Resolution

Customer Service Representative

Modsquad

Jan 2023 - May 2023 (4 months)

Handled live chat, email, and calls efficiently, consistently meeting performance service level agreements. Used company tools to resolve customer issues while maintaining a cheerful tone.

Customer Service Communication Problem Solving Empathy Conflict Resolution Troubleshooting

Operations Supervisor

VLBPO

Oct 2022 - Feb 2023 (4 months)

Oversaw team communication and performance, ensuring service quality and project requirements were met. Transformed underperforming teams and maintained high standards of customer service.

Team Management Communication Quality Problem Solving Technical Support Upselling Relationship Building Performance Tracking

Customer Service Representative

Apple

Jan 2018 - Jan 2022 (3 years 11 months)

Responded to customer inquiries via chat, guided users on product features, and resolved technical issues promptly. Ensured customer satisfaction through effective troubleshooting.

Customer Service Technical Support Problem Solving Communication Empathy Troubleshooting Product Knowledge Conflict Resolution

Customer Service Representative

Amazon

Jan 2016 - Jan 2018 (2 years)

Provided courteous service to address customer inquiries and complaints. Assisted with order placements and coordinated with teams to resolve customer issues.