Andre Ochoa

Provides client service support in a full-time role at City National Bank.

Deliver high-volume inbound member support across phone and digital channels, handling account inquiries, transactions, and troubleshooting with accuracy and efficiency
Assist members with a wide range of financial products including checking/savings accounts, loans, credit cards, and digital banking services
Resolve complex member issues by researching account history, identifying root causes, an

Delivered personalized banking support by assisting customers with account management, transactions, and financial service inquiries
Opened and maintained consumer accounts including checking, savings, and credit products while ensuring accuracy and compliance
Identified customer needs and recommended appropriate banking products and services to enhance financial outcomes
Educated customers on dig

As a Contact Center Representative, I handled high volumes of inbound and outbound calls, assisting
customers with inquiries, resolving issues, and providing product or service information while ensuring a
positive customer experience.
➢ Resolved a high volume of customer inquiries daily by phone and email, resulting in strong customer
satisfaction.
➢ Assisted clients with billing, account updates

As a Customer Service and Sales Representative, I assisted customers with inquiries, resolved issues, and
recommended products or services to meet their needs.
➢ Engaged with customers to understand their needs and recommend suitable products or services,
resulting in increased customer satisfaction and repeat business.
➢ Processed orders, returns, and account updates accurately, ensuring smooth t

As a Paraprofessional, I supported teachers in the classroom by assisting with instruction, supervising
students, and providing individualized support to help meet educational goals.
➢ Represented Leeward Community College at high schools and community events, promoting academic
programs and student services to prospective students.
➢ Advocated for Leeward’s educational offerings and campus life t

As Student Elected Secretary, I was responsible for documenting meeting minutes, managing communication
between students and faculty, and organizing student council activities.
➢ Documented meeting minutes and action items for student council meetings, ensuring accurate records
and clear follow-up on tasks.
➢ Coordinated communication between students and faculty, streamlining information flow and

As Student Elected Secretary, I was responsible for documenting meeting minutes, managing communication
between students and faculty, and supporting the organization of student council activities.
➢ Documented and distributed accurate meeting minutes for all student council meetings, ensuring clear
communication and timely follow-up on action items.
➢ Coordinated communication between students and

As a Peer Mentor and Tutor, I supported students across various disciplines by providing tailored academic
assistance, helping improve their performance and confidence in complex subjects.
➢ Provided one-on-one tutoring sessions to students in various subjects, resulting in improved academic
performance and higher grades.
➢ Mentored and supported peers through challenges related to coursework, boo

As a Student Instructional Web Designer, I collaborated with educators to design and develop user-friendly,
interactive web-based learning materials and platforms.
➢ Initiated and organized the "Spring Surprises" virtual event during the COVID-19 pandemic, fostering
student engagement and boosting morale during remote learning.
➢ Strengthened campus community spirit by creating inclusive programmi

As Student Elected Board Chair, I led the student government board, overseeing meetings, coordinating
initiatives, and representing the student body in key decision-making processes.
➢ Planned and executed 4 major student events during the fall semester, enhancing student engagement
and fostering a sense of community on campus.
➢ Coordinated and managed board members’ schedules and responsibilitie

As a Student Elected Senator, I represented the student body in the student government, voicing concerns and
advocating for the needs of students.
➢ Represented the student body in meetings with faculty and administration, advocating for student needs
and contributing to the development of policies that enhanced campus life.
➢ Collaborated with fellow senators to create and implement student-cente

Pursuing a Bachelor of Business Administration in Applied Business Management at Grand Canyon University.

Earned an Associate of Arts in Liberal Arts and Sciences from Leeward Community College.