Nikki Alandar

I’m a compassionate, detail-oriented customer support professional with 7+ years of experience providing empathetic, high-volume client service in fast-paced and regulated environments. I’m skilled in written communication, problem resolution, documentation, multitasking, and handling sensitive information with discretion.

In my American Express role, I delivered compassionate, client-focused service by resolving complex account and service inquiries with empathy, professionalism, and accuracy. I de-escalated concerns, delivered solutions, and documented customer interactions while adhering to compliance, privacy, and quality standards across multiple software systems and CRM tools.

At Cintas, I responded to client inquiries and service requests while maintaining accurate documentation and timely follow-up. I managed internal and client-facing communications, handled sensitive information discreetly, and collaborated across departments to support service continuity and issue resolution.

Earlier, as a Discover Financial Services Student Loan Representative, I processed sensitive information and guided clients through service options while maintaining accurate records to ensure a positive customer experience. I’m currently pursuing a B.S. in Business Management and I’m passionate about delivering exceptional support—especially in healthcare and behavioral-health related settings.