priscilla brinez

I am a bilingual (Spanish/English) customer service and banking professional with several years of experience supporting clients in high-volume environments. My background includes handling large inbound and outbound call volumes, logging detailed case notes, and using CRM and ticketing systems to drive resolution.

At Capital One I managed 50–100 calls daily, created JIRA tickets, documented interactions in Salesforce, and coordinated investigations with development teams to close cases. I focus on customer education, product support, and maintaining client relationships to improve satisfaction and retention.

Previously, as a customer service representative at a financial services firm, I delivered courteous, efficient service both in person and by phone, met monthly sales targets, and built customer loyalty through personalized assistance and promotion of services.

I hold a Master of Science and a Bachelor of Science in Accounting and an Associate of Arts in Business Administration. I bring strong organization, active listening, and proficiency with digital banking platforms and customer support tools to teams seeking reliable, client-centered support.