Open to opportunities

Emily Nobles

@emilynobles

Message

I am a customer service professional specializing in banking and fraud prevention.

United States

Message

What I'm looking for

I am seeking remote or hybrid banking customer service roles where I can apply fraud-prevention and compliance expertise, mentor teammates, improve processes, and deliver empathetic, accurate support in a collaborative, growth-focused company.

I am a dedicated, detail-oriented customer service professional with over five years of experience providing high-quality client support in fast-paced banking environments. I consistently resolve complex customer issues with empathy while maintaining strict regulatory compliance.

I have processed deposits, transfers, and loan payments, trained new hires, and implemented a digital filing system that significantly reduced retrieval time. My earlier retail experience contributed to a 20% increase in repeat sales and informs my focus on building long-term client relationships.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

City National Bank

Jan 2022 - Present (3 years 8 months)

Responded to multiple customer inquiries daily via phone, email, and chat, ensuring prompt and accurate resolution of account-related issues. Processed deposits, transfers, and loan payments while educating customers on online banking tools, fraud prevention measures, and account maintenance.

Customer Relationship Management Fraud Prevention Call Center Operations Microsoft Office Suite

Account Support Specialist

City National Bank

Jul 2018 - Present (7 years 2 months)

Assisted personal and small business account holders with account setup, problem resolution, and product recommendations. Resolved escalated concerns including fraudulent charges, overdraft disputes, and wire transfer delays, and trained new hires on bank procedures, compliance policies, and customer service best practices.

Account Management Fraud Detection Regulatory Compliance Conflict Resolution Training Development

Retail Associate

Nordstrom

Mar 2016 - Present (9 years 6 months)

Delivered personalized service to high-value clients, leading to a 20% increase in repeat sales. Managed transactions, returns, and special orders with precision and attention to detail, and cross-trained in inventory management and store merchandising to support sales goals.

Customer Service Sales Inventory Management Merchandising