Open to opportunities

Vanessa Partman

@vanessapartman

Message

I am a senior customer service professional skilled in call center support.

United States

Message

What I'm looking for

I seek a collaborative, customer-focused role where I can apply call-center and technical troubleshooting skills, manage service scheduling/dispatching, train teammates, and grow into leadership while driving high customer satisfaction.

I am a senior customer service professional with over a decade of experience supporting customers in high-volume call centers and owner services environments. I handle inbound and outbound calls, troubleshoot technical issues, and manage warranty and service scheduling with empathy and accuracy.

At GE Appliances I schedule and dispatch technicians, coordinate with parts and management, maintain detailed service logs, and consistently meet performance metrics and customer satisfaction goals.

I have trained new team members, assisted students with FAFSA and financial planning, and resolved complex escalations; I bring a solutions-driven, customer-first approach and seek opportunities to grow into leadership while improving service outcomes.

Experience

Work history, roles, and key accomplishments

Current

Owner Services Agent

Current

GE Appliances

May 2023 - Present (2 years 4 months)

Handled a high volume of inbound calls to resolve product inquiries, warranty claims, and service requests while scheduling and dispatching technicians to meet appointment windows. Trained new team members, coordinated cross-functional resolution of parts and billing issues, and consistently met call quality and customer satisfaction metrics.

Customer Service Troubleshooting CRM Training Escalation Management Time Management

Financial Advisor

Blackboard Inc.

Jun 2015 - Mar 2020 (4 years 9 months)

Advised students and families on FAFSA completion, award letters, and financial aid options, ensuring compliance with federal regulations and institutional policies. Documented interactions, collaborated with admissions and billing teams to resolve issues, and consistently met quality assurance and student satisfaction targets.

Financial Aid Counseling FAFSA Call Center Support CRM Documentation Cross Functional Collaboration

Customer Service Representative

Verizon Wireless

Feb 2011 - May 2014 (3 years 3 months)

Provided high-volume inbound support for billing, service plans, device troubleshooting, and account management while achieving high first-call resolution rates. Processed payments and orders, handled escalations, and met or exceeded performance and customer satisfaction metrics.