Tyesha Hoyle

Provided exceptional client support by managing high-volume inquiries via chat, email, and phone, ensuring prompt and effective resolution of customer issues to enhance satisfaction. Educated clients on a variety of financial products and services, utilizing tailored communication strategies to meet diverse customer needs and foster informed decision-making.

Spearheaded the management of high-volume client inquiries regarding account balances, transaction histories, and banking policies, delivering prompt and precise information to optimize customer satisfaction. Facilitated the comprehensive onboarding process for new clients, meticulously verifying documentation in accordance with regulatory mandates, including KYC (Know Your Customer) and AML (Anti

Drove a 25% increase in sales by delivering exceptional customer service in a fast-paced retail environment, effectively addressing client inquiries and providing tailored product recommendations that enhanced customer satisfaction. Cultivated strong relationships with customers through personalized interactions, leveraging active listening skills to understand their preferences and provide tailor

Facilitated comprehensive customer inquiries regarding billing discrepancies, service activations, cancellations, and account transitions, employing exceptional problem-solving skills to ensure accurate information dissemination and a seamless service experience for each client. Meticulously documented all customer-requested actions on accounts, creating detailed records that enabled efficient fol

Completed high school education, acquiring foundational knowledge and skills across various subjects. Developed strong communication and problem-solving abilities through coursework and extracurricular activities.