Gia Ortega

I'm currently supporting RBFCU credit union members by handling calls, resolving inquiries and complaints, processing payments, and maintaining accurate service records.

I've trained and coached new team members on customer service best practices, used customer service software to document resolutions and generate reports, and handled email and fax communications. My background also includes financial assistance knowledge, fraud training, security training, and billing and collections support.

Previously, I supported production operations at Goodwill and drove customer engagement, promotions, sales, and team collaboration at Game Stop. I bring more than eight years of customer service experience across health care, food service, and financial services.