Andrew Contreras

Serve as the first point of contact for clients seeking help with relocation, visa documentation, housing questions, real estate services, consultations, appointments, and follow-up support. Manage the full customer lifecycle from inquiry to scheduling, consultation, payment coordination, document collection, service updates, and post-consultation follow-up.

Delivered service-oriented support across K-12 classrooms by adapting quickly to new environments, student needs, school procedures, and unexpected changes. Built rapport quickly with students and school staff, handled questions calmly, maintained structure, and used professional communication to keep each classroom moving smoothly.

Supported undergraduate students in a customer-facing instructional environment where clear communication, patience, preparation, and professional responsiveness were essential. Answered repeated questions, explained complex material in accessible language, and helped students feel less overwhelmed when assignments, lab procedures, or expectations were unclear.

Provided one-to-one support for students and families requiring patience, empathy, structure, behavior de-escalation, and careful communication during challenging moments. Collected detailed service notes, tracked progress, communicated updates to supervisors and families, and adjusted support based on client response and program needs.

Assisted students in one-to-one and small-group settings by answering questions, simplifying confusing material, recommending study approaches, and encouraging persistence. Created a supportive service experience for students who needed extra help, using patience, clear explanations, and consistent follow-up to improve confidence.

Assisted patients in person and by phone with refill questions, prescription status, insurance issues, discount information, medication pickup, and general service needs. Worked in a high-volume customer service environment requiring accuracy, privacy, empathy, multitasking, and calm communication with frustrated or worried patients.

Mentored first-year and transfer students in a retention-focused program, providing guidance, outreach, campus navigation, resource referrals, and relationship-based support. Conducted outreach calls, campus tours, presentations, and follow-up conversations while helping students connect with advising, financial aid, workshops, and campus services.

Supported recruitment, onboarding, completion, and retention initiatives by communicating with prospective students, families, high schools, community partners, and campus departments. Presented college pathways, answered questions, coordinated placement testing outreach, supported tours, and helped prospective students understand next steps.

Managed a commercial loan portfolio while communicating with clients, bankers, credit partners, appraisers, insurance contacts, and internal stakeholders about documentation and account status. Prepared decision-ready summaries, monitored compliance requirements, followed up on missing information, trained incoming analysts, and maintained accurate records in a regulated environment.

Managed more than 50 client and customer accounts in a factoring and accounts receivable lending environment, combining sales, service, collections, and account management. Handled customer questions, credit applications, borrowing base updates, funding requests, collections over 90 days, credit line support, and follow-up communication.

Earned a Master of Science in Biology and a Bachelor of Science in Biology with a minor in Chemistry.

Earned a Bachelor of Science in Biology with a minor in Chemistry.

Earned an Associate of Arts in Behavioral Science.