Amreen Fathima

I am a highly motivated and forward-thinking individual currently working as a Senior E-Relationship Executive at Redisolve International Company. My role involves managing customer queries through chat and email, where I ensure prompt and accurate responses while assisting customers with troubleshooting technical issues. I take pride in crafting professional and personalized emails that facilitate effective communication and collaborating with internal teams to ensure seamless issue resolutions.

Throughout my career, I have achieved high customer satisfaction scores by leveraging my strong problem-solving skills and dedication to my work. I am also experienced in tracking customer inquiries using CRM systems to maintain detailed records and conducting follow-ups to ensure complete issue resolution. My previous experience as a Product and Operations Executive at Info Edge Software Pvt Ltd has further honed my skills in operations and customer service.