Akhil PerupallyAP
Open to opportunities

Akhil Perupally

@akhilperupally

Sr. Tech Support Associate with a passion for customer service.

India

What I'm looking for

Seeking a challenging role that utilizes my technical support skills and customer service experience to contribute to the growth of an organization.

I am a dedicated and self-motivated individual with a strong background in technical support and customer service. With experience in providing thorough support and problem resolution for customers, I possess excellent communication skills and the ability to work effectively in a fast-paced environment.

My professional journey has equipped me with the skills to diagnose and troubleshoot technical issues, document customer issues, and provide timely resolutions. I am proficient in using various tools and software, including SIEBEL, and have experience in configuring email clients and providing remote access support.

I am a quick learner, adaptable to new situations, and thrive in a team-oriented environment. I am excited to leverage my skills and experience to contribute to the growth of an organization and improve my skills.

Experience

Work history, roles, and key accomplishments

Tech Mahindra logoTM

Sr. Technician Support Associate

May 2023 - May 2024 (1 year)

Provided thorough support and problem resolution for customers using required tools. Managed base level IT support to consumer clients and provided chat support for critical issues.

CL

Associate

Conneqt Business Solutions Pvt. Ltd.

Feb 2021 - Mar 2023 (2 years 1 month)

Served as subject banking sector, performed database management, and reviewed escalation data mail processing.

Education

Degrees, certifications, and relevant coursework

Akhil hasn't added their education

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Tech stack

Software and tools used professionally

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Akhil Perupally - Sr. Technician Support Associate - Tech Mahindra | Himalayas