Open to opportunities

Namrata Ambig

@namrataambig

Message

Customer relationship manager delivering increased retention and satisfaction through CRM expertise.

India

Message

What I'm looking for

I seek a dynamic role where I can improve customer satisfaction and retention, work cross-functionally, use CRM and data to drive solutions, and grow into broader customer success or account leadership responsibilities.

I am a results-driven Customer Relationship Manager with over 7 years of experience building client loyalty, resolving complex issues, and improving customer satisfaction for IT and service organizations. I combine strong CRM tool proficiency, analytical abilities, and clear communication to convert feedback and data into actionable improvements that drive retention and revenue.

I have led customer engagement, escalation management, and account-health initiatives across gaming, IT, and consumer appliance sectors, and contributed to onboarding, training, and cross-functional collaboration that improved service outcomes and supported upsell opportunities.

Experience

Work history, roles, and key accomplishments

Current

Customer Retention Executive

Current

DeltatechGaming Ltd

Dec 2024 - Present (10 months)

Respond to customer inquiries and provide technical assistance for product installations and deposits/withdrawals; logged interactions in CRM and escalated complex issues to improve resolution times and customer satisfaction.

Customer Support CRM Technical Troubleshooting Escalation Management Reporting Data Analysis Communication

Customer Relationship Executive

Anant Infomedia Pvt Ltd

Sep 2022 - Oct 2024 (2 years 1 month)

Managed client relationships to drive retention and satisfaction, resolved technical and service issues, captured feedback and insights for product improvements, and supported upselling and account health monitoring.

Customer Engagement CRM Account Management Sales Support Documentation Cross Functional Collaboration

Customer Relationship Manager

Evobi Automation Pvt Ltd

Apr 2021 - Aug 2022 (1 year 4 months)

Built and maintained customer relationships, addressed complaints to improve satisfaction, coordinated with sales and marketing to personalize interactions, and identified revenue opportunities from customer trends.

Customer Relationship Management Customer Satisfaction Sales Enablement Cross Functional Collaboration

Customer Service Associate

IFB

Nov 2018 - Mar 2021 (2 years 4 months)

Handled high volumes of incoming calls and emails, recorded service requests in CRM, generated leads for accessories, collected feedback, and supported process improvements to enhance service delivery.

CRM Lead Generation Customer Feedback Process Improvement Email Support Product Recommendations

Software Engineer

Senena Software Technology

Nov 2014 - Oct 2018 (3 years 11 months)

Analyzed operational processes and implemented solutions to improve efficiency; gathered and interpreted data to identify bottlenecks and delivered technical recommendations to resolve operational issues.

Data Analysis Process Improvement IT Infrastructure Problem Solving Technical Communication