Nitin Karanjkar
@nitinkaranjkar
Experienced customer service professional with over 23 years in ITES.
IndiaWhat I'm looking for
With over 23 years of experience in the ITES industry, I have honed my skills in customer service and support across various roles. My journey began as a Customer Support Associate and has evolved into senior positions where I have managed customer interactions through chat and email processes, ensuring high satisfaction rates and effective problem resolution.
Throughout my career, I have demonstrated a strong commitment to providing exceptional service, maintaining a 90% customer satisfaction rate in my most recent role as a Chat Support Representative. My ability to multitask and prioritize effectively has allowed me to handle high volumes of inquiries while collaborating with cross-functional teams to enhance customer experiences.
I am a self-motivated individual who thrives in dynamic environments, always seeking opportunities to learn and grow. I am eager to bring my extensive experience and customer-centric approach to a new role where I can contribute to team success and drive positive outcomes for clients.
Experience
Work history, roles, and key accomplishments
Chat Support Representative
Arrivia
Jan 2024 - Mar 2024 (2 months)
Handled high volume of customer inquiries related to hotel, car rental, and flight bookings. Maintained a 90% customer satisfaction rate through effective communication and problem-solving. Collaborated with finance support and mentored new employees.
Sr. C.S.E.
Powerweave Solutions
Sep 2019 - Jul 2023 (3 years 10 months)
Provided support for PCNA products through email interactions with USA customers. Performed advanced diagnosis of issues and maintained positive relationships with customers.
Senior C.S.E.
Firstsource Solutions Ltd
Oct 2014 - May 2018 (3 years 7 months)
Interacted with customers for Sky products through sales chats. Developed relationships with prospects and provided sales support, identifying business opportunities.
Senior C.S.E.
Surya Enterprises
Sep 2011 - Sep 2014 (3 years)
Provided after-sales support for AMC's of desktops/laptops through various communication channels. Assigned work orders and coordinated services with vendors.
Senior Insurance Executive
Prudential- PPMS
Apr 2007 - Aug 2011 (4 years 4 months)
Supported PRUDENTIAL insurance products through customer interactions, callbacks, and issue resolution. Ensured timely processing of customer queries and maintained positive relationships.
Customer Support Associate
ShreeSai Electronics
Jan 1999 - Mar 2007 (8 years 2 months)
Managed computer inventory and customer inquiries, providing effective solutions and coordinating with vendors for service delivery.
Education
Degrees, certifications, and relevant coursework
Shreeram Polytechnic
Diploma in Computer Technology, Computer Technology
1995 - 1998
Grade: Second Class [51%]
Completed Diploma in Computer Technology (D.C.T) focusing on technical skills in computer applications.
Datapro InfoWorld
Diploma in Computer Management, Computer Management
1995 - 1996
Completed Diploma in Computer Management, focusing on computer applications and management skills.
Wilson College
Higher Secondary Certificate, General Education
1989 - 1991
Grade: Second Class [49%]
Completed Higher Secondary Certificate (H.S.C) with a focus on pre-university education.
Wilson High School
Secondary School Certificate, General Education
1984 - 1989
Grade: First Class [68%]
Completed Secondary School Certificate (S.S.C) with a focus on foundational education.
Availability
Location
IndiaAuthorized to work in
Job categories
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