Harshal Singhaal

As a dedicated Senior Executive in Technical Support, I bring a strong track record of delivering exceptional customer service and resolving complex technical challenges. My experience at iEnergizer IT Services has equipped me with the skills to manage customer inquiries effectively, ensuring timely resolutions and maintaining high-quality service standards. I am passionate about optimizing support procedures, enhancing customer satisfaction, and driving business growth through improved operational efficiency.

In my role, I have successfully resolved over 100 customer complaints weekly while consistently exceeding key performance indicators. I utilize tools like Zendesk, JIRA, and Freshdesk to manage and monitor client inquiries, ensuring accurate documentation and rapid response times. My troubleshooting skills have led to an 18% reduction in escalated issues, and I have contributed to a 9% quarterly increase in customer satisfaction by providing targeted solutions.

I am committed to continuous improvement, whether through enhancing internal knowledge bases or analyzing customer feedback to refine processes. My ability to handle high-volume inquiries across multiple platforms, coupled with strong analytical and problem-solving skills, makes me a valuable asset to any organization focused on delivering outstanding customer experiences.