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Sudhir Wagh

@sudhirwagh

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Dedicated technical support executive with 5.5 years of experience.

India

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What I'm looking for

I am looking for a role that allows me to leverage my technical support expertise while contributing to a team-focused environment that values customer satisfaction and continuous improvement.

I am a dedicated Technical Support Executive with over 5.5 years of experience in providing exceptional technical assistance to customers. My journey in the tech support field has equipped me with the skills to diagnose and resolve a wide range of technical issues, ensuring customer satisfaction is always my top priority. I pride myself on my effective communication and problem-solving abilities, which have allowed me to maintain a high level of customer satisfaction throughout my career.

In my previous role, I successfully assisted customers in troubleshooting software, hardware, and network-related problems, consistently exceeding performance metrics. I collaborated with cross-functional teams to identify and address recurring technical issues, leading to significant improvements in our service delivery. My commitment to maintaining accurate documentation and conducting training sessions has not only enhanced customer understanding of our products but also contributed to the overall efficiency of our support operations.

Experience

Work history, roles, and key accomplishments

Technical Support Executive

Not Specified

Apr 2018 - Present (7 years 3 months)

Diagnosed and resolved technical issues for customers through various channels, consistently maintaining a high customer satisfaction rate. Assisted in troubleshooting software, hardware, and network-related problems, while collaborating with cross-functional teams to address recurring issues. Maintained accurate documentation in CRM systems and conducted training sessions to enhance product under

Technical Troubleshooting Problem Solving CRM Systems Product Knowledge Training Time Management Team Collaboration

Education

Degrees, certifications, and relevant coursework

Yashwantrao Chavan Maharashtra Open University

Bachelor of Arts, Arts

Grade: 46.42%

Completed a Bachelor of Arts degree from Yashwantrao Chavan Maharashtra Open University (YCMOU), Nashik. The curriculum covered various subjects relevant to the arts discipline, achieving a final grade of 46.42%.

CAT, Pune

Bachelor of Computer Education (IT), Information Technology

Grade: B Grade

Pursued a Bachelor of Computer Education with a specialization in Information Technology from CAT, Pune. This program focused on foundational IT concepts and educational methodologies, earning a B Grade upon completion.

Microsoft Corporation

Certificate, Office Productivity

Successfully completed a Certificate Course in MS Office, issued by Microsoft Corporation. This certification validated proficiency in essential Microsoft Office applications.

DOEACC Society

Certificate, Computer Concepts

Grade: C Grade

Obtained a Certificate in Course on Computer Concepts (CCC) from DOEACC Society, New Delhi. This foundational course provided essential computer literacy skills, achieving a C Grade.

Maharashtra State Board of Secondary and Higher Secondary Education

Higher Secondary Certificate, General Studies

Grade: 47.33%

Completed the Higher Secondary Certificate (HSC) examination through the Nashik Board, Maharashtra. This qualification marked the completion of secondary education, with a final score of 47.33%.

Maharashtra State Board of Secondary and Higher Secondary Education

Secondary School Certificate, General Studies

Grade: 63.53%

Obtained the Secondary School Certificate (SSC) from the Nashik Board, Maharashtra. This certificate signifies the completion of primary and secondary schooling, achieving a score of 63.53%.