Sudhir Wagh
@sudhirwagh
Dedicated technical support executive with 5.5 years of experience.
What I'm looking for
I am a dedicated Technical Support Executive with over 5.5 years of experience in providing exceptional technical assistance to customers. My journey in the tech support field has equipped me with the skills to diagnose and resolve a wide range of technical issues, ensuring customer satisfaction is always my top priority. I pride myself on my effective communication and problem-solving abilities, which have allowed me to maintain a high level of customer satisfaction throughout my career.
In my previous role, I successfully assisted customers in troubleshooting software, hardware, and network-related problems, consistently exceeding performance metrics. I collaborated with cross-functional teams to identify and address recurring technical issues, leading to significant improvements in our service delivery. My commitment to maintaining accurate documentation and conducting training sessions has not only enhanced customer understanding of our products but also contributed to the overall efficiency of our support operations.
Experience
Work history, roles, and key accomplishments
Technical Support Executive
Not Specified
Apr 2018 - Present (7 years 3 months)
Diagnosed and resolved technical issues for customers through various channels, consistently maintaining a high customer satisfaction rate. Assisted in troubleshooting software, hardware, and network-related problems, while collaborating with cross-functional teams to address recurring issues. Maintained accurate documentation in CRM systems and conducted training sessions to enhance product under
Education
Degrees, certifications, and relevant coursework
Yashwantrao Chavan Maharashtra Open University
Bachelor of Arts, Arts
Grade: 46.42%
Completed a Bachelor of Arts degree from Yashwantrao Chavan Maharashtra Open University (YCMOU), Nashik. The curriculum covered various subjects relevant to the arts discipline, achieving a final grade of 46.42%.
CAT, Pune
Bachelor of Computer Education (IT), Information Technology
Grade: B Grade
Pursued a Bachelor of Computer Education with a specialization in Information Technology from CAT, Pune. This program focused on foundational IT concepts and educational methodologies, earning a B Grade upon completion.
Microsoft Corporation
Certificate, Office Productivity
Successfully completed a Certificate Course in MS Office, issued by Microsoft Corporation. This certification validated proficiency in essential Microsoft Office applications.
DOEACC Society
Certificate, Computer Concepts
Grade: C Grade
Obtained a Certificate in Course on Computer Concepts (CCC) from DOEACC Society, New Delhi. This foundational course provided essential computer literacy skills, achieving a C Grade.
Maharashtra State Board of Secondary and Higher Secondary Education
Higher Secondary Certificate, General Studies
Grade: 47.33%
Completed the Higher Secondary Certificate (HSC) examination through the Nashik Board, Maharashtra. This qualification marked the completion of secondary education, with a final score of 47.33%.
Maharashtra State Board of Secondary and Higher Secondary Education
Secondary School Certificate, General Studies
Grade: 63.53%
Obtained the Secondary School Certificate (SSC) from the Nashik Board, Maharashtra. This certificate signifies the completion of primary and secondary schooling, achieving a score of 63.53%.
Availability
Location
Authorized to work in
Job categories
Interested in hiring Sudhir?
You can contact Sudhir and 90k+ other talented remote workers on Himalayas.
Message SudhirFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
