Amanda Murillo
@amandamurillo
Dedicated customer service professional with strong problem-solving skills.
What I'm looking for
My name is Amanda Murillo, and I am a dedicated customer service professional equipped with strong problem-solving abilities and excellent communication skills. I thrive in dynamic environments where I can contribute to team success and achieve positive results. My experience spans various roles, including customer service sales and technical support, where I have honed my ability to address customer inquiries effectively and provide tailored solutions.
Throughout my career, I have demonstrated a commitment to enhancing customer satisfaction. At Dyson, I handled customer inquiries and provided technical support, ensuring that customers received the assistance they needed with their products. My role as a Teacher Assistant further developed my teamwork and collaboration skills, as I supported classroom management and created a positive learning environment for students. I am now eager to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Experience
Work history, roles, and key accomplishments
Customer Service Sales and Tech Support
INTOUCH CX
Oct 2023 - Dec 2023 (2 months)
Handled customer inquiries via phone and email, providing assistance on Dyson products. Troubleshot technical issues, processed warranty claims, and offered product recommendations based on customer needs.
Teacher Assistant
WESTERN INTERNATIONAL SCHOOL
Mar 2023 - Aug 2023 (5 months)
Assisted the lead teacher in managing classroom behavior and ensuring a supportive learning environment. Supervised students during various school activities and occasionally substituted for the teacher.
Live Chat Customer Service
INTOUCH 24/7
Feb 2022 - Aug 2022 (6 months)
Enhanced customer satisfaction by addressing concerns and providing accurate information. Documented cases efficiently and ensured real estate professionals were satisfied with Zillow's services.
Customer Service Representative
STARTEK
Sep 2019 - Dec 2019 (3 months)
Responded to customer requests for products and services, assisting them in navigating the company website and placing online orders to improve user experience.
Education
Degrees, certifications, and relevant coursework
Universidad Nacional Autónoma De Honduras
Bachelor of Arts, Foreign Languages Education
2015 - 2023
Bachelor of Arts in Foreign Languages Education, focusing on the development of language skills and teaching methodologies to effectively educate students in foreign languages.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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