Genesis Valladares

I am a detail-oriented bilingual (English/Spanish) customer service and administrative support professional with over three years of hands-on experience in high-volume, client-facing roles. I consistently resolve inquiries via phone, email, and chat while maintaining empathetic and professional client relationships.

I coordinate schedules and appointments, provide administrative and sales-team support, and manage data entry and record keeping to optimize workflow and follow-up processes. I collaborate with sales teams to assist with client qualification and maintain strong follow-through on tasks and escalations.

I am skilled with Microsoft Outlook, Gmail, RingCentral-like tools, Excel, Google Sheets, Teams, PowerPoint, and Adobe Photoshop, and I bring strong communication, organization, and problem-solving abilities to ensure exceptional client satisfaction.