Nestor Moncada
@nestormoncada
Customer service professional skilled in technical support and teaching.
HondurasWhat I'm looking for
I am a dedicated customer service professional with a strong background in call centers, technical support, and teaching. My experience has equipped me with the skills to handle customer inquiries effectively, troubleshoot issues, and provide efficient solutions. I pride myself on my ability to communicate clearly and maintain high levels of customer satisfaction.
Currently, I am pursuing a degree in System Engineering at the Universidad Nacional Autónoma de Honduras (UNAH). My work experience includes roles as a Tech Support Agent, English Teacher, and Customer Service Agent, where I have consistently demonstrated my commitment to helping others and resolving problems promptly. I am bilingual in Spanish and English, which allows me to connect with a diverse range of customers.
Experience
Work history, roles, and key accomplishments
Tech Support Agent
Henry Schein Itel
Feb 2024 - Mar 2024 (1 month)
Provided technical support and troubleshooting assistance to customers, resolving product-related issues efficiently to improve customer satisfaction.
English Teacher
European Academy Honduras
Jan 2023 - Mar 2023 (2 months)
Taught English language courses to students of various levels, developing lesson plans and providing personalized learning support.
Customer Service Agent
Results Cx
Mar 2022 - Sep 2022 (6 months)
Assisted customers with inquiries and account-related issues, maintaining a high level of customer satisfaction through effective communication.
Customer Service Agent
Startek
Nov 2019 - Dec 2020 (1 year 1 month)
Managed customer interactions and provided solutions to concerns, ensuring timely resolution of issues while maintaining quality service.
Customer Service Agent
Knoah Solutions
Oct 2018 - Oct 2019 (1 year)
Handled inbound and outbound customer service calls, assisting customers with troubleshooting and product information.
Education
Degrees, certifications, and relevant coursework
UHUniversidad Nacional Autónoma de Honduras
Bachelor of Science, System Engineering
Currently pursuing a degree in System Engineering, focusing on the principles of engineering and technology to develop efficient systems.
International American School
High School Diploma, General Education
Completed high school education, providing a foundational knowledge in various subjects and preparing for higher education.
Availability
Location
HondurasAuthorized to work in
Job categories
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