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Josselin Banegas

@josselinbanegas

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Customer Service Representative focused on fast, bilingual support and accurate CRM-driven operations.

Honduras

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What I'm looking for

I’m looking for a customer-focused role where I can improve customer experience through clear communication, accurate CRM documentation, and process optimization—while supporting efficient operations and continuous learning in a collaborative team.

I’m a customer service professional who delivers fast, clear support across email, chat, and phone—always with bilingual (English/Spanish) communication at the core.

In my current remote role, I handle 50+ daily client inquiries, reduce lead drop-off through consistent follow-ups, and document 100% of customer interactions in CRM systems to keep tracking and support reliable.

I strengthen day-to-day operations by organizing inbox workflows, coordinating scheduling and calendar management, and maintaining structured digital records in Google Drive—helping reduce scheduling conflicts by 20% and improving response efficiency.

Previously, I supported families and clients through bilingual customer support and facilitation, maintaining detailed records, performing accurate data entry, and supporting administrative operations to ensure smooth, high-quality service.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Assistant

Current

Remote Service-Based Business

Feb 2024 - Present (2 years 2 months)

Handled 50+ daily client inquiries via email and chat, ensuring fast responses and reducing lead drop-off through consistent communication. Documented 100% of customer interactions in CRM, organized inbox workflows, and coordinated scheduling to reduce calendar conflicts by 20%.

Customer Service Email Support Chat Support CRM Systems Appointment Scheduling Google Drive Documentation Remote Operations

Bilingual Customer Support

Sunrise Kindergarten and Bilingual School

Feb 2023 - Dec 2023 (10 months)

Managed client and parent inquiries in English and Spanish via phone, email, and in person, providing accurate service and schedule information. Maintained detailed interaction and follow-up records, completed high-accuracy data entry, and supported daily administrative operations through organized workflows.

Bilingual Customer Support Phone Support Email Support Data Entry Administrative Operations Workflows

Education

Degrees, certifications, and relevant coursework

Universidad Pedagógica Nacional Francisco Morazán

Bachelor of Arts, English Teaching

2018 - 2022

Activities and societies: Achieved 98% accuracy in translation and written communication projects; collaborated on initiatives improving engagement outcomes (89%).

Earned a B.A. in Arts and Science in English Teaching from Universidad Pedagógica Nacional Francisco Morazán (2018–2022). Demonstrated strong translation and written communication accuracy and participated in collaborative initiatives improving engagement outcomes.