Open to opportunities

Cristhian Paz

@cristhianpaz

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Bilingual customer support representative with over 3 years of experience.

Honduras

Message

What I'm looking for

I am looking for a role that values customer experience and offers opportunities for growth in a supportive environment.

As a bilingual customer support representative with over three years of experience, I have honed my skills in providing remote support to U.S.-based clients in high-volume, fast-paced environments. My ability to communicate clearly and empathetically in both English and Spanish allows me to resolve customer issues efficiently while managing support workflows via phone, chat, and email.

My background in technology, coupled with ongoing studies in Software Engineering, strengthens my ability to understand and explain tech-related issues. I am reliable, adaptable, and committed to delivering an exceptional customer experience in every interaction. I have developed strong organizational and multitasking skills, which have been essential in my roles, including as a Customer Service Agent and Bilingual Interpreter.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Km2Solutions

Answered phone calls and provided callers with pertinent information and assistance. Built a strong working knowledge of the company procedures and protocols. Brought forth advanced organizational and multitaskingskills.

Customer Support Organizational Skills Multitasking

Bilingual Interpreter

Teleperformance

Effectively multi-tasked and prioritized projects according to need. Always handled sensitive information in a confidential and respectful manner. Used effective listening skills to document phone call details.

Multitasking Data Entry Confidentiality

Customer Service Concierge

CSS

Developed and maintained an up-to-date database of contacts and vendors, ensuring accurate and timely communication. Created and distributed weekly operational updates to keep employees informed of changes and progress. Prepared and submitted expense reports in a timely manner.

Database Management Communication Vendor Relations Expense Reporting Administrative Support

Education

Degrees, certifications, and relevant coursework

Universidad de San Pedro Sula

Computer Technology Engineering, Computer Technology Engineering

Currently pursuing a degree in Computer Technology Engineering. This program focuses on developing a strong foundation in computer systems and technologies.