Open to opportunities

Krissmatute User

@krissmatuteuser

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Extroverted customer service professional with a passion for learning.

Honduras

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What I'm looking for

I am looking for a role that allows me to grow, learn, and contribute positively to the team.

My name is Kryssia Abigail Maireña Matute, and I am an extroverted individual who thrives in dynamic environments. I take pride in being responsible and always eager to learn new things. My experiences have taught me the importance of teamwork and participation in various activities that a company offers.

With a background in customer service, I have spent two years at Walmart, where I honed my skills in client interaction and support. Additionally, I worked as a technical support and sales agent at Intouch CX for over a year, further enhancing my ability to assist customers effectively. I am fluent in Spanish and have a strong command of English, which allows me to communicate with a diverse clientele.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Startek

Assisted customers with inquiries and resolved complaints, ensuring high levels of customer satisfaction. Managed multiple customer interactions simultaneously while maintaining a professional demeanor.

Customer Service Call Center Operations Conflict Resolution Data Entry Communication

Customer Service Agent

Teleperformance

Handled inbound and outbound calls, providing information and resolving customer concerns. Adhered to company policies and procedures to ensure consistent service delivery.

Customer Service Communication Problem Solving CRM Software

Customer Service Representative

Walmart

Provided excellent customer service, assisting shoppers with their needs and resolving issues efficiently. Maintained a tidy and organized work environment to enhance the shopping experience.

Customer Service Retail Operations Problem Solving Inventory Management

Technical Support and Sales Agent

Intouch CX

Delivered technical support to customers, troubleshooting issues and guiding them through solutions. Achieved sales targets by identifying customer needs and recommending appropriate products or services.

Technical Support Sales Customer Relationship Management Troubleshooting Communication Skills Product Knowledge

Education

Degrees, certifications, and relevant coursework

UNIVERSIDAD NACIONAL AUTONOMA

Bachiller en Ciencias y Letras, Ciencias y Letras

Completed high school education with a focus on science and literature. This foundational education provided a broad understanding across various subjects.

UNIVERSIDAD NACIONAL AUTONOMA

Pasante universitario de informatica administrativa, Informatica Administrativa

Pursued university studies in administrative informatics, gaining knowledge in the field. This period involved foundational coursework relevant to administrative and information technology.