Open to opportunities

Amanda Munoz

@amandamunoz

Message

I build revenue operations, SaaS delivery, and AI-enabled transformations that improve growth and efficiency.

United States

Message

What I'm looking for

I'm looking to lead business, revenue, or commercial operations transformation where I can scale teams, apply data and AI-enabled automation, align cross-functional GTM and delivery organizations, and improve customer and revenue outcomes.

I've led business, commercial, and revenue operations at Rackspace, Checkr, Medtronic, Vista Corporate Solutions, Lockheed Martin QTC Medical Services, and QualTex Laboratories. Across B2B SaaS, cloud, healthcare, and startups, I align GTM, product, delivery, analytics, and workforce teams to scale operations and improve customer outcomes.

Most recently, I lead a 20-person Rackspace implementation team delivering cloud projects for the State of Texas, restructuring onboarding to raise conversion 17% and using GitHub Copilot to reduce labor 27%. I've also delivered $4M in new revenue through GTM expansion, reduced churn by 13%, improved forecasting accuracy by 15%, generated $2M in cost savings through ML automation, and led large-scale operational strategies backed by data, AI, and cross-functional execution.

Experience

Work history, roles, and key accomplishments

Current

Director of Implementation and Business Operations

Current

Rackspace

Dec 2024 - Present (1 year 8 months)

Leading a 20-person implementation team delivering Cloud projects for the State of Texas. Restructured teams to drive 17% increase in conversion and met SLAs at 100% for 3 months straight.

Project Management Salesforce ServiceNow KPI development Data Integration Team Leadership

Director of Sales Strategy and Operations

Vista Corporate Solutions

Aug 2023 - Aug 2024 (1 year)

Led a 12-month contract engagement to design strategy for global enterprise sales GTM teams. Leveraged market analysis to develop GTM strategy resulting in $4M in new revenue.

Sales Strategy Business Analytics Forecasting Salesforce AI KPI development Process Optimization Cross functional Leadership

Director of Business Strategy and Operations

Checkr

Feb 2022 - Apr 2023 (1 year 2 months)

Owned organizational strategies to improve performance and customer experience for B2B market expansion. Directed team to overhaul Zendesk system and restructured pricing strategy to usage-based.

Business Strategy Operations Zendesk Salesforce Snowflake Pricing Strategy Data Migration Customer Onboarding

Director of Business and Commercial Operations

Rackspace

Feb 2020 - Jan 2022 (1 year 11 months)

Directed a 22-member team to execute operational strategies across cloud platforms. Implemented WFM tool (Verint) to decrease labor costs by 22% and integrated ML tool to reduce workload by 30%.

Operations Management Workforce Management Qualtrics Data Analysis Team Leadership

Director of Commercial Operations

Medtronic

Nov 2017 - Jan 2020 (2 years 2 months)

Led Project Management Office, Analytics, and Workforce Management teams to drive enterprise Revenue Operations strategy. Established New Patient Onboarding program to improve retention by 20%.

Revenue Operations Project Management Analytics Workforce Management KPI development ServiceNow Customer Retention

Director of Operations

Lockheed-Martin QTC Medical Services

Jan 2015 - Nov 2017 (2 years 10 months)

Managed teams to support Veteran Affairs medical services. Used LEAN/Six Sigma to improve call center processes, increasing program adoption by 58%.

KPI development Budget Management Operations Management Lean Six Sigma Process Improvement Contract Management

Executive Director of Laboratory Services

QualTex Laboratories

Jan 2003 - Dec 2014 (11 years 11 months)

Owned strategic direction for infectious disease testing facilities. Controlled $900M budget and reduced waste through automation, resulting in $2M savings.

Laboratory management Budget Management Automation vendor negotiation Market Research Strategic Planning Team Leadership