Open to opportunities

Christopher Ward

@cward2388

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Sales operations and revenue leader improving CRM, forecasting, and customer programs.

United States

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What I'm looking for

I’m looking for a role where I can drive revenue growth through sales operations modernization—owning CRM, forecasting, and demand planning—while leading cross-functional execution and improving customer outcomes with disciplined process and data-driven decision-making.

I’m a strategic Sales & Operations leader with 10+ years of progressive experience driving revenue growth, optimizing commercial processes, and leading complex customer programs. I bring a disciplined, customer-centric approach rooted in U.S. Army intelligence experience, focused on measurable financial impact and operational efficiency.

My core strength is modernizing how teams sell and plan—through proven CRM and forecasting capabilities. I’ve led Salesforce CRM implementation and optimization, strengthened forecast validation workflows, and improved demand planning accuracy and inventory control to support better execution across Sales, Engineering, Planning, and Operations.

I also specialize in revenue strategy and commercial outcomes. I’ve delivered a 6.5% revenue uplift through price optimization while preserving gross margins through strategic customer negotiations, and I’ve managed high-value accounts including $55M annual account revenue (≈60% of company revenue), driving margin recovery and expansion.

From program management to cross-functional execution, I’m at my best turning operational data into action—mapping processes, building SOPs and enablement resources, and coordinating multi-team projects. Whether it’s CRM automation, AI-assisted follow-up workflows, or supporting customer communication and documentation, I help teams move faster with consistency and clarity.

Experience

Work history, roles, and key accomplishments

Current

Integration & Solution Manager

Current

BlaxTair

Jan 2025 - Present (1 year 6 months)

Led operational improvements across sales, marketing, and customer workflows, focusing on CRM optimization and workflow automation. Built AI-assisted processes for follow-up, lead routing, and onboarding, and supported adoption through SOPs and enablement materials.

Sales Operations CRM Workflow Automation Data Hygiene AI Assisted Processes Lead Routing Onboarding SOP Development Training And Enablement Operational Analytics Cross functional Coordination Sales Processes

Account Manager

Ametek

Jan 2024 - Jan 2025 (1 year)

Led a Salesforce CRM rollout and stakeholder training to modernize sales operations and improve pipeline visibility. Executed price optimization and supported cross-functional planning for product development and forecasting.

Stakeholder Engagement Process Mapping User Training Contract Negotiation Revenue Optimization demand planning Inventory Control SAP Sales Operations Production Planning

Strategic Account Manager

Morey Corporation

Jan 2022 - Jan 2024 (2 years)

Managed major enterprise customer accounts, including negotiating and implementing a multimillion-dollar price increase. Coordinated cross-functional efforts to maintain delivery schedules and develop customer-aligned solutions.

Strategic Account Management Revenue Management Cross functional Leadership

Assembly Project Manager & Logistics

WestRock

Jan 2019 - Jan 2022 (3 years)

Directed a Walmart trial and travel program, overseeing nationwide distribution and high-volume production workflows. Streamlined inventory management and improved shipment efficiency by coordinating freight, carriers, and SAP documentation.

Program Management Logistics Coordination Inventory Management Shipping Coordination Work Order Management

Lead Shipping Coordinator

Schmolz + Bickenbach

Jan 2016 - Jan 2017 (1 year)

Prepared international export documentation and coordinated freight forwarders to support timely shipping. Improved shipment accuracy and reduced delays through proactive logistics management.

International Shipping Export Documentation SAP Freight forwarding Logistics Management Shipment Tracking

Shipping & Receiving Supervisor

All Saints

Jan 2013 - Jan 2016 (3 years)

Led and trained a 10-person warehouse team, improving operational cost efficiency. Optimized production efficiency through manpower forecasting and workflow improvements.

team training Workforce Planning Workflow Optimization Warehouse operations Efficiency

Military Intelligence Analyst

U.S. Army

Jan 2006 - Jan 2011 (5 years)

Scheduled and analyzed thousands of missions supporting global operations while delivering intelligence briefings to military leadership. Developed operational planning discipline and organizational product knowledge during Top Secret-cleared duties.

Briefings Operational Planning Intelligence Analysis Global Operations Support