Open to opportunities

Lydia Adeya

@lydiaadeya

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Dedicated customer service professional with a focus on client satisfaction.

United Kingdom

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What I'm looking for

I am looking for a role that values customer-centric approaches and offers opportunities for professional growth.

I am a dedicated Customer Service and Support Professional with over 4 years of experience in client engagement, issue resolution, and ensuring customer satisfaction. My expertise lies in understanding customer needs and providing effective solutions that enhance user experiences. I have a proven track record of building strong relationships and communicating effectively with clients.

Throughout my career, I have successfully managed and resolved numerous customer support tickets, maintaining high satisfaction rates and impressive resolution times. My roles have allowed me to develop a deep understanding of marketing and content strategies, which I leverage to deliver exceptional customer service. I am passionate about creating seamless customer experiences and continuously improving engagement strategies.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Advisor

Current

E3D- Online

Mar 2025 - Present (4 months)

Successfully manage and resolve over 250 customer support tickets monthly with a focus on first-time resolution and high customer satisfaction. Maintain an impressive 20 hour average resolution time, helping to ensure a positive customer experience and sustained satisfaction.

Customer Support Zendesk Problem Solving Customer Satisfaction Logistics Order Processing Troubleshooting

Customer Service Representative

Ulevus

Nov 2023 - Present (1 year 8 months)

Took ownership of customer issues and ensured an 90% issue resolution rate. Delivered correct and up-to-date information about the company’s products, thereby increasing customer retention rate.

Customer Service Customer Retention Content Development Customer Research Community Management

Customer Support & Engagement Specialist

Positive News Media

Mar 2021 - Present (4 years 4 months)

Managed customer inquiries and ensured effective resolution of issues, improving retention by 50%. Utilized SEO and content marketing to address customer concerns proactively.

Customer Support SEO Content Marketing Customer Engagement PR Communication Customer Retention

Customer Service Representative

Forte-Hold International

Mar 2020 - Present (5 years 4 months)

Provided frontline customer service, addressing inquiries and resolving complaints efficiently. Assisted customers with product selection, ensuring a positive shopping experience.

Customer Service Product Selection Brand Awareness Market Research

Early Customer Service Experience

Family Business

Jan 2018 - Present (7 years 6 months)

Managed customer relationships, handling inquiries, complaints, and ensuring satisfaction. Assisted in sales, product recommendations, and after-sales support, fostering repeat customers.

Customer Relationship Management Sales Product Recommendations Negotiation Problem Solving Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Adekunle Ajasin University

B.Sc. Banking and Finance, Banking and Finance

Studied Banking and Finance at Adekunle Ajasin University. Gained foundational knowledge in financial principles and banking operations.

HubSpot Academy

Certification, Digital Marketing Strategy

Completed a certification in Digital Marketing Strategy through HubSpot Academy. Developed skills in digital marketing planning and execution.

HubSpot Academy

Certification, Customer Support & Communication

Obtained a certification in Customer Support & Communication from HubSpot Academy. Focused on effective customer service techniques and communication strategies.