S User

Delivered outstanding service to over 80 customers daily through phone and email, resolving issues with a 95% first-contact resolution rate. Built strong customer relationships, contributing to a satisfaction rating of over 95%. Supported new starters and managed complaints effectively.

Delivered efficient multi-channel support for customers seeking assistance with credit reports and financial profiles. Processed sensitive customer information while ensuring accuracy and compliance with GDPR. Managed complaints and account issues, providing clear explanations and practical advice. Consistently met key performance indicators including high accuracy rates and customer satisfaction

Provided face-to-face and remote support regarding Oyster card services and transportation issues. Resolved customer complaints and processed refunds efficiently. Delegated tasks to team members and conducted service quality checks to ensure compliance with company procedures. Contributed to reducing complaint resolution times through process improvements.

Acted as a primary contact for customer inquiries regarding taxes and benefits, managing 1,200 cases annually with 99% data accuracy. Resolved disputes efficiently, improving service delivery based on customer feedback.

Led a team of 15+ customer service assistants in a retail environment, enhancing service standards through training and coaching. Achieved a 20% increase in customer satisfaction scores and managed daily operations effectively.

Completed A Levels in Biology, Chemistry, and Statistics, developing a strong foundation in scientific principles and analytical skills.

Developed customer-focused project management, data analysis, and team collaboration skills relevant to problem-solving in service settings.

Achieved GCSEs in Mathematics, English, and additional subjects, focusing on core academic skills and foundational knowledge.

Activities and societies: Subjects: Mathematics, Physics, Business Studies