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FA@flavianaxinte
Dedicated customer service professional with over 10 years of experience.
United KingdomI am a dedicated customer service professional with over 10 years of experience in front-line support, team leadership, and client satisfaction across both in-person and digital environments. My career has been marked by a commitment to delivering exceptional service and maintaining strong customer relationships, particularly in remote roles.
Throughout my journey, I have honed my skills in chat and email communication, issue resolution, and the use of various CRM tools such as Salesforce and HubSpot. My experience includes responding to inquiries, processing orders, and resolving complaints efficiently, all while meeting daily customer service quotas with a focus on quality. I take pride in my ability to analyze performance metrics to identify sales opportunities and improve overall customer satisfaction.
As a team leader, I have supervised and coached teams on customer service techniques, communicated new policies and procedures, and collaborated on training initiatives. My background in the arts has also instilled in me a creative approach to problem-solving and relationship building, which I believe is essential in providing outstanding customer service.
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Work history, roles, and key accomplishments
The Genuine Dining Co.
Jul 2021 - Present (4 years 4 months)
Responded to telephone and online inquiries and complaints, providing tailored support and recommendations to customers. Processed orders, returns, and exchanges efficiently, resolving issues using problem-solving and active listening techniques.
Scarpetta Ltd
Feb 2019 - Present (6 years 9 months)
Supervised and coached team members on customer service techniques, supporting internal functions and improving customer satisfaction. Communicated new policies, procedures, and products to staff, analyzing performance to identify sales opportunities.
Benugo
Dec 2015 - Present (9 years 11 months)
Managed shift schedules and event promotions, maintaining high standards of service in fast-paced environments. Directed team members and prioritized customer needs, resolving operational issues and recommending improvements.
Degrees, certifications, and relevant coursework
High School Diploma, Art Painting and Sculpting
Completed a comprehensive curriculum focused on art painting and sculpting, developing foundational skills in various artistic mediums and techniques. Engaged in practical projects and theoretical studies to cultivate a strong understanding of fine arts.
Certificate, Abstract Painting
Undertook specialized training in abstract painting, exploring advanced concepts and methodologies in contemporary art. Developed unique artistic expressions and refined techniques through focused coursework and practical application.
Software and tools used professionally
United KingdomYou can contact Flavian and 90k+ other talented remote workers on Himalayas.
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