Open to opportunities

Flavian Axinte

@flavianaxinte

Message

Dedicated customer service professional with over 10 years of experience.

United Kingdom

Message

What I'm looking for

I am looking for a role that values exceptional customer service and offers opportunities for growth.

I am a dedicated customer service professional with over 10 years of experience in front-line support, team leadership, and client satisfaction across both in-person and digital environments. My career has been marked by a commitment to delivering exceptional service and maintaining strong customer relationships, particularly in remote roles.

Throughout my journey, I have honed my skills in chat and email communication, issue resolution, and the use of various CRM tools such as Salesforce and HubSpot. My experience includes responding to inquiries, processing orders, and resolving complaints efficiently, all while meeting daily customer service quotas with a focus on quality. I take pride in my ability to analyze performance metrics to identify sales opportunities and improve overall customer satisfaction.

As a team leader, I have supervised and coached teams on customer service techniques, communicated new policies and procedures, and collaborated on training initiatives. My background in the arts has also instilled in me a creative approach to problem-solving and relationship building, which I believe is essential in providing outstanding customer service.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

The Genuine Dining Co.

Jul 2021 - Present (4 years)

Responded to telephone and online inquiries and complaints, providing tailored support and recommendations to customers. Processed orders, returns, and exchanges efficiently, resolving issues using problem-solving and active listening techniques.

Customer Service Order Processing Active Listening Problem Solving

Team Leader

Scarpetta Ltd

Feb 2019 - Present (6 years 5 months)

Supervised and coached team members on customer service techniques, supporting internal functions and improving customer satisfaction. Communicated new policies, procedures, and products to staff, analyzing performance to identify sales opportunities.

Team Leadership Customer Service Coaching Policy Implementation Performance Analysis Customer Opportunities

Team Supervisor

Benugo

Dec 2015 - Present (9 years 7 months)

Managed shift schedules and event promotions, maintaining high standards of service in fast-paced environments. Directed team members and prioritized customer needs, resolving operational issues and recommending improvements.

Team Supervision Shift Scheduling Event Promotion Customer Prioritization Service standards

Education

Degrees, certifications, and relevant coursework

High School of Fine Arts Nicolae Tonitza

High School Diploma, Art Painting and Sculpting

Completed a comprehensive curriculum focused on art painting and sculpting, developing foundational skills in various artistic mediums and techniques. Engaged in practical projects and theoretical studies to cultivate a strong understanding of fine arts.

Collegium Dimitrie Paciurea

Certificate, Abstract Painting

Undertook specialized training in abstract painting, exploring advanced concepts and methodologies in contemporary art. Developed unique artistic expressions and refined techniques through focused coursework and practical application.