I am seeking customer success, project management, and key account management-related roles in the freight/logistics/supply chain industry. Although I am keen to know more if you have any additional roles & responsibilities in a similar industry & would be happy to assist.
ASLooking for a job
Akshay Sodhi
@akshaysodhi
Experienced freight & logistics professional having adequate experience with reputed firms.
IndiaWhat I'm looking for
Experienced freight & logistics customer success person in managing corporate key accounts, global accounts, process management & providing a tailored solution. At present, I am entrusted to work in a Business Process Management role for the UAE & Oman responsibilities along with managing the team.
My core competencies include customer success, key account management, project management, stakeholder management involved in freight & logistics, team handling, cross-border communication as well as learning & automating the tasks which are involved in the shipment cycle.
Experience
Work history, roles, and key accomplishments
HL
Current
Project Supervisor
Hellmann Worldwide Logistics
Dec 2021 - Present (3 years 11 months)
Joined as a Senior Executive in 2021 & currently handling a project supervisor role.
Taking charge of the country tasks & leading the team for UAE/Oman tasks for sea/road/ air freight.
Analyzing & sharing reports to the internal team, product & management regarding the project.
Controlling JIRA(workflow tool) for timely completion of tasks along with continuous monitoring.
HLCurrent
Operations / CS Executive
Hellmann Worldwide Logistics
Jan 2021 - Present (4 years 10 months)
Owned customer service operations and managed JV export lanes handling ~3,000+ TEU annually across UAE and India, improving data accuracy above 98% and achieving >95% task completion via JIRA and SharePoint automation.
KNSenior Executive - Customer Service
Kuehne + Nagel
Jan 2021 - Dec 2021 (11 months)
Supported customer engagement and onboarding for Europe trade lanes, improving customer satisfaction and retention through adherence to working instructions and efficient nomination handling.
DI
Customer Success Executive
DB Schenker India
Dec 2019 - Dec 2021 (2 years)
Responsible for handling Key Accounts like Procter & Gamble India, Interglobe
Aviation., India Yamaha Motors, Hero Motors, Decathlon, & so on alongside
Nomination and FreeHand Business.
Monitoring PO management & ensure all the line items go as per load planning by the approval from overseas agents.
Worked on Operational Excellency projects.
FI
Sea Freight Executive
FMS India
Jan 2020 - Jan 2021 (1 year)
Managed end-to-end ocean import operations including pre-alerts, customs clearance, transportation and documentation while delivering real-time shipment updates and volume forecasts to customers.
DSSea Freight Trainee
DB Schenker
Jan 2018 - Jan 2020 (2 years)
Handled key accounts, nomination and freehand business, supporting PO management, load planning and KPI-based reporting to improve operational accuracy and invoicing processes.
Education
Degrees, certifications, and relevant coursework
AS
Amity Business School
Master of Business Administration, International Business
2016 - 2018
Completed a Masters in International Business from 2016 to 2018.
PDPGDAV College, University of Delhi
Bachelor of Commerce (Honours), Commerce
2013 - 2016
Completed a Bachelor of Commerce (Honours) from 2013 to 2016.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Social media
Job categories
Project ManagerProductManagementLogistics SpecialistLogistics ManagerSupply Chain AnalystSupply Chain ManagerCustomer Success ManagerCustomer Onboarding ManagerCustomer Experience ManagerCustomer Support SpecialistCustomer Acquisition ManagerCustomer Experience Representative& Customer SuccessCustomer Service ManagerOperations ManagerAccount ManagerInside SalesProcess Improvement SpecialistLogistics CoordinatorSupply Chain SpecialistLogistics and Supply ChainSupply Chain Operations Specialist
Skills
SalesProject ManagementProduct ManagementJiraAtlassian JIRALogistic ManagementCustomer Success OperationsSupply Chain LogisticsSupply Chain ManagementOperations& Customer SuccessFreight ForwarderCustomer ServiceAccount Ownership UpdatesLead GenerationUpsellingNegotiate With SuppliersData ReportingProcess ImprovementDigital TransformationMS OfficePower BICargowise OneHellogicTango AnalyticsCIELQuickbooksSharePointGmailMicrosoft Power BI
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