Open to opportunities

Lalita Yadav

@lalitayadav

Message

Experienced logistics and account manager specializing in ocean freight and client performance.

India

Message

What I'm looking for

I seek a senior logistics role where I can manage key accounts, improve margins, lead teams, and drive operational excellence in ocean freight.

I am a logistics professional with long-standing experience in ocean freight, account management, and customer service, currently working at Hellmann Worldwide Logistics since 2013. I have progressed from Assistant Manager Sea Freight Imports to Key Account Manager, taking responsibility for client performance, margin growth, KPI setup, and team oversight.

My background includes roles at Panalpina, DAMCO (AP Moller Group), St. John Freight Systems, AMI India Logistics, and a custom house agent, where I handled nominated/global accounts, LCL/consolidation, reefer/project cargo, operational escalations, and reporting. I hold professional certifications in SAP (CRM), SCM, air travel/fares & ticketing, and an MBA in Export Trade & Logistics Management.

I focus on building client relationships, driving operational excellence, controlling costs, and implementing yield and performance management strategies to increase credibility and gross margin for my employers.

Experience

Work history, roles, and key accomplishments

Current

Key Account Manager

Current

Hellmann Worldwide Logistics

Dec 2013 - Present (11 years 10 months)

Responsible for performance and client relationships for assigned ocean freight accounts, developing new business to increase gross margin and establishing KPIs and yield management processes to improve operational and financial results.

Account Management Client Relationships KPIs Yield Management Cost Control Team Leadership

Senior Executive - Ocean Export

Panalpina World Transport India

Mar 2011 - May 2013 (2 years 2 months)

Handled nomination shipments and global key clients for ocean export, resolved rate and service queries, coordinated operational escalations with overseas offices, and prepared volume reports to support management decisions.

LCL Consolidation Client Services Coordination Reporting Escalation Management

Senior Officer - Ocean

Damco India

Jan 2010 - Feb 2011 (1 year 1 month)

Managed nomination shipments and key global accounts, handled LCL consolidations, reefer and project cargo, and produced weekly/monthly reports to drive volume generation and service customization.

LCL Consolidation Reefers & Project Cargo Global Accounts Reporting Customer Service

Customer Care Executive

St. John Freight Systems

Oct 2007 - Dec 2009 (2 years 2 months)

Coordinated import/export operations and customer care functions, ensuring documentation accuracy and timely resolution of operational issues to maintain service levels.

Customer Service Documentation Operations Coordination Communication Shipment Pre Advice Coordination

Operations Executive

AMI India Logistics

Apr 2005 - Sep 2007 (2 years 5 months)

Worked in NVOCC services managing operational tasks and customer-facing logistics processes to support freight forwarding activities.

NVOCC Forwarders Customer Service Documentation Operations Management Coordination

Custom Documentation Executive

Sai India Enterprises

Oct 2003 - Mar 2005 (1 year 5 months)

Handled customs documentation and customer service for a licensed custom house agent, ensuring compliance with government regulations and timely clearance of shipments.

Customs Documents CHA Procedures & Compliance Customer Service Customs Clearance