Open to opportunities

Rashmi Parab

@rashmiparab

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Experienced customer service professional specializing in shipping and logistics.

India

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What I'm looking for

I seek a dynamic role in a collaborative environment that challenges me and fosters growth.

I am an experienced customer service professional with over 5 years in the shipping and logistics industry. My journey has equipped me with a robust understanding of coordinating shipments, managing customer needs, and collaborating with freight carriers. I pride myself on my meticulous approach and resilience in handling diverse challenges, ensuring that I meet and exceed customer expectations.

Throughout my career, I have held various roles, including Specialist at DOW Indian Pvt Ltd and Process Expert at Maersk Global Service Centres. My expertise lies in monitoring shipments, managing invoicing, and ensuring compliance with regulations. I have been recognized for my contributions, receiving awards for quality performance and being named Best Employee of the Year in 2018.

My educational background includes a PGDM in Shipping and Logistics, which has further enhanced my skills in this field. I am passionate about delivering quality customer service and thrive in fast-paced environments where I can learn and grow. I am eager to bring my proactive attitude and dedication to a new organization.

Experience

Work history, roles, and key accomplishments

Current

Specialist

Current

Dow Indian Pvt Ltd

Jul 2024 - Present (1 year 3 months)

Monitored sample shipments and managed daily bookings of 30-35 samples. Utilized SAP and Odoo tools for making bookings and generating invoices, ensuring all customer requirements were met.

SAP Odoo

Process Expert

Maersk Global Service Centres (India) Pvt Ltd

Dec 2021 - Jun 2024 (2 years 6 months)

Monitored import jobs, handled invoicing, and managed pre-alert acceptances. Coordinated with stations via calls and emails, ensuring timely communication and resolution of issues.

Invoicing Email Communication

Customer Executive

CMA CGM Shared Centre Pvt. Ltd

Jun 2020 - Sep 2021 (1 year 3 months)

Monitored customer inquiries for bookings and sailing schedules, including vessel space and routing. Coordinated with logistics and capacity teams for equipment arrangement and special cargo approvals.

Customer Service Logistics Coordination Special Cargo Handling

Coordinator - Export Documentation

Hapag-Lloyd Global Services Pvt. Ltd.

Oct 2016 - Oct 2019 (2 years 11 months)

Created and corrected Bill of Ladings, ensuring compliance with regulations and customer specifications. Managed documentation corrections, maintained TAT, and updated revenues.

Bill Of Lading Customer Service Data Entry Quality Control