Ahmed Eldlk
@ahmedeldlk
Dedicated bilingual manager with 6+ years in customer success.
What I'm looking for
I am a dedicated and motivated bilingual manager with over six years of hands-on experience in customer success, account management, and technical product knowledge. My academic background includes a Bachelor of Commerce from Saint Mary’s University, which has provided me with a solid foundation in managing lucrative accounts and fostering long-term relationships within an expansive client network.
Throughout my career, I have excelled in managing key C-level client accounts, focusing on increasing sales and managing business opportunities. I have a proven track record of ensuring high levels of client satisfaction, achieving a 93%+ customer satisfaction rate, and improving customer retention by 15% through proactive engagement. My experience spans various roles, including Territory Account Manager and Customer Success Manager, where I have developed strong relationships with clients and collaborated closely with cross-functional teams to address market challenges and improve services.
Experience
Work history, roles, and key accomplishments
Territory Account Manager
Aim-Recycling
Oct 2023 - Present (1 year 10 months)
Managed key C-level client accounts, focusing on increasing sales and managing business opportunities within Nova Scotia’s industrial and metal sector. Collaborated closely with the VP to address market challenges, including the impact of low steel prices, high fuel costs, tariffs, and port disruptions on freight expenses.
Customer Success Manager
Wellnessliving
Dec 2022 - Mar 2023 (3 months)
Excelled in a B2B direct sales role in charge of increasing sales and managing C-level clients in the SaaS industry. Proactively identified at-risk customers, improving customer retention by 15% through early intervention and custom solutions while also being responsible for upselling and cross selling a 55+ account client base.
Technical Sales Representative
Wellnessliving
Aug 2021 - Dec 2022 (1 year 4 months)
Excelled in a B2B direct sales role in charge of increasing sales and managing C-level clients in the SaaS industry. Managed customer outreach through automated email campaigns and CRM tools to keep clients informed and engaged with the product offering.
Outfield Sales Representative
Fastenal Industrial Supplier
Dec 2020 - Jul 2021 (7 months)
Excelled in a B2B direct sales role in charge of increasing sales, managing inventory, while nurturing and growing accounts in the industrial sector. Grown and nurtured Book of Business to 50+ accounts consisting of small, medium, and large local/national businesses with monthly revenue 8-13% above monthly target earnings.
Client Success Specialist
Elusive Prospects Inc.
Aug 2018 - Jul 2020 (1 year 11 months)
Excelled in a customer-facing business sales marketing role in charge of maintaining positive client relations and boosting company outreach via cold calling and SEO/SEM. Increased customer satisfaction through professional and swift responsiveness to support requests and online sales inquiries.
Sales Leader
Aedos Marketing Concepts Inc.
Jan 2016 - Jul 2018 (2 years 6 months)
Conducted B2C telecom sales as a top seller in the company. Drove team performance against KPIs and other financial metrics to consistently achieve positive variances to the sales target, surpassing daily KPIs by 100-200%.
Education
Degrees, certifications, and relevant coursework
Remic
Certificate, Life Insurance
2024 - 2025
Completed the Life Insurance License program. This certification equipped me with the necessary knowledge and skills to work in the life insurance sector.
Humber College
Certificate, Real Estate
2022 - 2023
Completed the Real Estate License program. This qualification provided comprehensive training in real estate practices and regulations.
Saint Mary’s University
Bachelor of Commerce, Sales & Marketing
2016 - 2020
Completed a Bachelor of Commerce with a major in Sales & Marketing. This program provided a solid foundation in business principles and specialized knowledge in sales and marketing strategies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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