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Ahmed Eldlk

@ahmedeldlk

Dedicated bilingual manager with 6+ years in customer success.

United States
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What I'm looking for

I am looking for a role that values collaboration, innovation, and growth opportunities.

I am a dedicated and motivated bilingual manager with over six years of hands-on experience in customer success, account management, and technical product knowledge. My academic background includes a Bachelor of Commerce from Saint Mary’s University, which has provided me with a solid foundation in managing lucrative accounts and fostering long-term relationships within an expansive client network.

Throughout my career, I have excelled in managing key C-level client accounts, focusing on increasing sales and managing business opportunities. I have a proven track record of ensuring high levels of client satisfaction, achieving a 93%+ customer satisfaction rate, and improving customer retention by 15% through proactive engagement. My experience spans various roles, including Territory Account Manager and Customer Success Manager, where I have developed strong relationships with clients and collaborated closely with cross-functional teams to address market challenges and improve services.

Experience

Work history, roles, and key accomplishments

AI
Current

Territory Account Manager

Aim-Recycling

Oct 2023 - Present (1 year 10 months)

Managed key C-level client accounts, focusing on increasing sales and managing business opportunities within Nova Scotia’s industrial and metal sector. Collaborated closely with the VP to address market challenges, including the impact of low steel prices, high fuel costs, tariffs, and port disruptions on freight expenses.

WE

Customer Success Manager

Wellnessliving

Dec 2022 - Mar 2023 (3 months)

Excelled in a B2B direct sales role in charge of increasing sales and managing C-level clients in the SaaS industry. Proactively identified at-risk customers, improving customer retention by 15% through early intervention and custom solutions while also being responsible for upselling and cross selling a 55+ account client base.

FS

Outfield Sales Representative

Fastenal Industrial Supplier

Dec 2020 - Jul 2021 (7 months)

Excelled in a B2B direct sales role in charge of increasing sales, managing inventory, while nurturing and growing accounts in the industrial sector. Grown and nurtured Book of Business to 50+ accounts consisting of small, medium, and large local/national businesses with monthly revenue 8-13% above monthly target earnings.

Education

Degrees, certifications, and relevant coursework

RE

Remic

Certificate, Life Insurance

2024 - 2025

Completed the Life Insurance License program. This certification equipped me with the necessary knowledge and skills to work in the life insurance sector.

Humber College logoHC

Humber College

Certificate, Real Estate

2022 - 2023

Completed the Real Estate License program. This qualification provided comprehensive training in real estate practices and regulations.

Saint Mary’s University logoSU

Saint Mary’s University

Bachelor of Commerce, Sales & Marketing

2016 - 2020

Completed a Bachelor of Commerce with a major in Sales & Marketing. This program provided a solid foundation in business principles and specialized knowledge in sales and marketing strategies.

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Ahmed Eldlk - Territory Account Manager - Aim-Recycling | Himalayas