Open to opportunities

Kyle Muir

@kylemuir

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Customer Success & Sales Professional with 5+ years of experience.

United States

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What I'm looking for

I am looking for a role that fosters growth, values client relationships, and encourages strategic innovation.

As a Customer Success and Sales Professional with over five years of experience, I have successfully managed high-value client portfolios, driving expansion revenue and optimizing customer experiences across leading SaaS platforms. My proven ability to exceed retention goals and cultivate strong client relationships has been instrumental in aligning product strategy with business needs.

At Yotpo, I managed a portfolio generating over $1.4 million in annual recurring revenue, achieving an impressive 88% net retention rate and closing over $55,000 in expansion revenue. My strategic approach to customer success includes data-driven optimization initiatives and a focus on upselling opportunities. I am also multilingual, with intermediate proficiency in French, which enhances my ability to connect with diverse clients.

Throughout my career, I have consistently demonstrated my commitment to excellence, whether it was being recognized as the Top Performing Business Development Representative at Thrive Commerce or advising on environmental planning decisions as a Commissioner. I am passionate about continuous learning and personal development, recently completing an intensive French immersion program in Quebec City.

Experience

Work history, roles, and key accomplishments

Multi-Product Customer Success Manager

Yotpo

Aug 2022 - Apr 2024 (1 year 8 months)

Managed a significant ARR portfolio of small to mid-sized business clients, consistently exceeding net and logo retention targets. Drove over $55K in expansion revenue by overseeing strategic product use and leading data-driven optimization initiatives.

Strategic Planning Performance Analysis Salesforce Visual UGC

Strategic Development Representative

Yotpo

May 2021 - Aug 2022 (1 year 3 months)

Prospected, qualified, and nurtured leads to significantly support sales pipeline growth. Conducted targeted outreach via multiple channels and created effective messaging sequences to increase conversion rates.

Prospecting Lead Qualification Sales Pipeline Management Outreach Email Marketing LinkedIn Sales Navigator Communication Salesforce ZoomInfo LeadIQ

Business Development Representative

Thrive Commerce

Apr 2019 - May 2021 (2 years 1 month)

Generated and qualified leads across assigned territories, engaging C-Suite executives through cold outreach and personalized campaigns. Recognized as a top-performing BDR and represented the company at industry conferences.

Business Development Lead Generation Cold Outreach Relationship Building Communication Prospecting Salesforce Conferences

Commissioner & Planning Board Liaison

Environmental Commission & Planning Board

Dec 2017 - Apr 2019 (1 year 4 months)

Appointed by the Mayor and Council, advised on environmental planning decisions for the community. Represented the Environmental Commission's interests during critical Planning Board discussions.

Public Speaking Stakeholder Engagement Advisory Community Development Strategic Planning

LifeCafe Associate

Lifetime Fitness

Sep 2017 - Apr 2019 (1 year 7 months)

Delivered exceptional customer service while actively contributing to the growth of food and beverage operations. Maintained high standards of service and product delivery in a fast-paced environment.

Customer Service Sales Communication Teamwork Inventory Management

Education

Degrees, certifications, and relevant coursework

Concordia University

Bachelor of Arts, Urban Studies

Completed a specialization in Urban Studies, focusing on the analysis of urban environments. Conducted an urban morphology case study of Saint Laurent, Montreal, and performed policy analysis on housing inspections and sanitation in Montreal.